Dental Administrator

Position: Dental Administrator Location: Calgary, AB Clinic: Sorensen Dental Group We know that exceptional patient care goes beyond scheduling appointments and processing paperwork—it’s about creating a welcoming experience, building trust, and ensuring every visit is smooth and stress-free. We’re looking for a skilled and compassionate Dental Administrator to join our team. Whether you’re early in your career or bring years of experience, you’ll be joining a supportive, professional environment where you can bring your expertise, energy, and empathy to the front desk. Specifics about the role: Job Type: Part-time Schedule: Monday 10 am to 6 pm, Tuesday 11 am to 7 pm and Friday 8 am to 2 pm What you’ll do: Be the warm, welcoming face of the clinic, ensuring every patient feels valued and cared for Manage phone calls, direct inquiries, and efficiently book appointments Maintain and organize the patient database with accuracy and confidentiality Oversee insurance claims, billing systems, and follow up with insurance companies Establish and manage office protocols to keep operations running smoothly Coordinate and optimize appointment schedules Provide leadership and foster a team culture focused on outstanding client service What you’ll bring to the role: Minimum of 1 year of experience in a dental admin role. Knowledge of dental billing and insurance protocols. Proficiency with Microsoft Office; experience with Cleardent and MaxAssist is an asset. Strong verbal and written communication skills. Excellent problem-solving abilities with strong attention to detail. Friendly, professional demeanour with a patient-first mindset. Ability to multitask and thrive in a dynamic, fast-paced environment. Who we are: Welcome to Passion Dental Group, a team of dedicated dental professionals committed to providing exceptional care and building a community of like-minded individuals who share our values. We believe in creating a positive, supportive culture that stimulates personal and professional growth. We invest in our people first and create a community that fosters personal success. Visit passiondental.ca to learn more. Passion Dental Group is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. We do not use artificial intelligence or automated decision-making tools to screen or assess candidates; all applications are reviewed by our recruitment team. Limited AI-enabled tools may be used solely for note-taking during phone screening interviews. If you require accommodation at any stage of the hiring process, please let us know by emailing [email protected]

The Dental Administrator will manage front-desk operations, including patient scheduling, phone inquiries, and database maintenance. They are also responsible for overseeing billing, insurance claims, and fostering a welcoming environment for patients.

Candidates must have at least one year of experience in a dental administrative role and possess knowledge of dental billing and insurance protocols. Proficiency in Microsoft Office is required, with experience in Cleardent or MaxAssist considered an asset.

• Clinical carePreferred
• Customer servicePreferred
• Appointment SchedulingPreferred
• Problem solvingPreferred
• MultitaskingPreferred
• Microsoft OfficePreferred
• Communication SkillsPreferred
• data managementPreferred

Identified from the job description. Confirm important requirements above.

• Dental billing
• Insurance protocols
• Microsoft Office
• Cleardent
• MaxAssist
• Communication skills
• Problem-solving
• Multitasking
• Patient care
• Appointment scheduling
• Data management
• Customer service
• Empathy
• Compassion
• Artificial Intelligence
• Automation
• Billing
• Billing Systems
• Communication
• Confidentiality
• Decision Making Software
• Leadership
• Problem Solving
• Operations
• Telephone Skills
• Relationship Building
• Workplace Diversity
• Setting Appointments
• Detail Oriented

• Healthcare
• Administrative
• Customer Service & Support
• Dental Administrator
• Healthcare Administrator (General)
• Health Service Managers
• Medical and Health Services Managers

Minimum experience

1+ years

Posting language

English

Working hours

21 hours per week