Technology Service Tech I

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization. Job Summary As a Technology Service Technician at Patterson Dental, you will have to perform repairs, installations and maintenance of digital radiology, CAD/CAM and computer equipment on the road or at the office. You will also troubleshoot software problems on Windows-based PCs in dental clinics. Essential Functions Independently respond to customer calls assigned to him, determine the nature of the problem for a particular module or component. Determine the parts, supplies and tools needed to complete the service request. Repairs equipment to meet manufacturer’s specs. Performs standard system installations and tests functionality of components. Follows specific manufacturer, federal/provincial guidelines for repairs. Ensure that the standard response time established with the service coordinator is respected. Load, deliver, install, configure and train customers on the basic use and maintenance of the equipment sold. Provides technical support after initial installation of equipment (software & hardware). Use, maintain and secure test equipment and tools used to adjust, calibrate and repair equipment. Complete all required documentation (time sheets, service orders, Radiation Protection Bureau forms, inventory and expense reports). Return defective modules, assemblies or parts to head office and identify items. Manages vehicle inventory and re-stocks as necessary. Ensures proper vehicle maintenance guidelines and safe driving habits are followed. Stay up-to-date with new technical and practical knowledge in the field of technology. Perform other duties as assigned. Job Qualifications Diploma in Electronics and/or Computer Science. Valid driver's license and driving record. Excellent organizational skills and good problem-solving skills. Motivated worker with great team spirit and manual skills. 2 to 3 years of experience in TCP/IP networking. Exceptional applications skills with MS Office. 2 to 3 years of field repair work experience in the dental or medical environment. Experience related to carpentry, electricity or electronics required. Strong customer service skills required. Excellent oral and written communication skills in English.

Perform repairs, installations, and maintenance of digital radiology, CAD/CAM, and computer equipment at customer sites or the office. Provide technical support, manage vehicle inventory, and complete all required service documentation.

Requires a diploma in Electronics or Computer Science and 2 to 3 years of experience in field repair and TCP/IP networking. Must possess a valid driver's license and strong customer service and problem-solving skills.

• Customer servicePreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Digital radiology equipment
• CAD/CAM
• Windows-based PCs
• TCP/IP networking
• Hardware troubleshooting
• Software troubleshooting
• Equipment calibration
• Technical support
• Field repair
• Customer service
• Inventory management
• MS Office
• Carpentry
• Electricity
• Electronics
• Technical documentation
• Equipment Repair
• Safe Driving
• Good Driving Record
• Vehicle Maintenance
• Organizational Skills
• Expense Reports
• System Installations
• Valid Driver's License
• Customer Service
• Communication
• Computer Science
• English Language
• Problem Solving
• Radiation Protection
• Radiology
• TCP/IP
• Troubleshooting (Problem Solving)
• Stocks (Inventory)
• Test Equipment

• Technology
• Healthcare
• Customer Service & Support
• Trades
• Logistics
• Technology Services Manager
• Server Administrator
• Systems Aministrators
• Network and Computer Systems Administrators

Minimum education

Professional degree

Minimum experience

2+ years

Apply by

Aug 21, 2026

Posting language

English

Working hours

40 hours per week