Restoration Project Leader

Job summary

Serve as the primary contact for homeowners after disasters, document damage, and coordinate with insurance adjusters and internal teams. Manage project hand-offs and follow-ups, keep jobs on schedule, respond to after-hours emergencies on a rotating basis, and ensure customer satisfaction and professional file closure.

Job details

Be the first call after disaster—and the reason everything gets back on track. We’re looking for a Restoration Project Leader who can own the project from start to finish. You’ll be the main point of contact for homeowners during some of the most stressful moments of their lives. At the same time, you’ll represent the insurance company's interests by documenting damage, communicating clearly, and pushing the job forward through every department. What You’ll Do Be the first point of contact with the homeowner after a disaster (fire, flood, etc.) Communicate and coordinate with insurance adjusters and company partners Complete site documentation (e.g., photos, R24, Docusketch) and submit files to internal departments Send scope information and job details to the Estimating Department Ensure smooth hand-offs to mitigation, contents, and reconstruction teams Keep homeowners informed throughout the entire process Follow up with departments to keep jobs on track and ensure timelines are met Participate in a rotating on-call schedule to respond to after-hours emergencies Ensure customer satisfaction and professional file closure Who You Are A natural communicator who’s calm under pressure Detail-oriented and organized—you never miss a step Comfortable in homes with damage, including after hours when on call Able to manage multiple files, tasks, and conversations at once A driver of action—able to follow up, push teams, and meet timelines Requirements Valid driver’s license Project management experience (Restoration, insurance, or construction a strong asset) Experience with documentation and reporting tools (R24, Docusketch, CRMs, etc.) Comfortable using mobile apps, cloud-based systems, and email daily Willingness to participate in an on-call rotation What We Offer Competitive salary + on-call compensation and bonus opportunities Company vehicle provided during business hours and while on call Health benefits after probation Paid training & certifications A chance to make a real difference in people’s lives Make a Career Out of Helping People Rebuild If you're ready to lead with confidence, communicate with empathy, and be the driving force behind every successful job, apply now to become our next Restoration Project Leader. Compensation: $60,000.00 - $80,000.00 per year Depuis 1966, Paul Davis est un leader dans le secteur de la restauration après sinistre. Avec plus de 370 bureaux dans son réseau de franchises, l'entreprise dessert des clients résidentiels, industriels et commerciaux à travers le Canada et les États-Unis. Nous avons bâti notre image un projet à la fois, en établissant une réputation de performance, d'intégrité et de responsabilité auprès des clients et des assureurs. Que les dommages matériels soient causés par l'eau, le feu, la fumée, les tempêtes ou toute autre catastrophe, nous tenons notre promesse de fournir l'excellence, l'expertise et une expérience client inégalée. Chez Paul Davis, notre passion pour la qualité est le principe fondamental de tout ce que nous faisons. Notre Vision Fournir un service extraordinaire pour aider les gens qui sont dans le besoin. Nos Valeurs Respectez votre engagement Respectez les gens Soyez fiers de ce que vous faites Pratiquez l’amélioration continue Notre Mission Donner l’opportunité à des personnes extraordinaires de livrer des résultats exceptionnels. Étant donné que Paul Davis est une organisation franchisée, les avantages varient en fonction du franchisé.

What you’ll do

Serve as the primary contact for homeowners after disasters, document damage, and coordinate with insurance adjusters and internal teams. Manage project hand-offs and follow-ups, keep jobs on schedule, respond to after-hours emergencies on a rotating basis, and ensure customer satisfaction and professional file closure.

Requirements

A valid driver's license and project management experience are required, with restoration, insurance, or construction experience considered an asset. Candidates should be comfortable using documentation tools such as R24, Docusketch, and CRMs, managing mobile and cloud-based systems, handling multiple tasks, and participating in an on-call rotation.

Benefits

• On-Call Compensation
• Bonus Opportunities
• Company Vehicle
• Health Benefits
• Paid Training
• Certifications

Listed skills

• Organization · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Project Management
• Customer Communication
• Insurance Coordination
• Damage Documentation
• Photo Documentation
• Scope Preparation
• Department Coordination
• Homeowner Support
• Follow-Up
• Timeline Management
• Customer Satisfaction
• File Management
• Attention to Detail
• Organization
• Multitasking
• Use of Mobile and Cloud-Based Systems

Job areas

• Construction
• Management & Leadership
• Customer Service & Support

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