Floor Lead

Job summary

The Floor Lead is responsible for overseeing daily store operations, including opening and closing procedures and team leadership. They also manage customer service, sales initiatives, merchandising, and inventory while ensuring health and safety compliance.

Job details

The Floor Lead is pivotal in maintaining the smooth operation of our retail store. This role is responsible for opening and/or closing the store, ensuring that all store procedures and policies are adhered to when store management is not on duty or is unavailable. The Floor Lead will be actively involved in various facets of store operations, including team leadership, customer service, sales initiatives, merchandising and inventory management. This position also plays a critical role in ensuring Health and Safety compliance and overseeing other operational functions in the absence of store management or as assigned.

What you’ll do

The Floor Lead is responsible for overseeing daily store operations, including opening and closing procedures and team leadership. They also manage customer service, sales initiatives, merchandising, and inventory while ensuring health and safety compliance.

Requirements

The candidate must be capable of managing store procedures and policies in the absence of management. Strong leadership and operational skills are required to maintain store standards and support the team.

Listed skills

• Customer service · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team Leadership
• Customer Service
• Sales Initiatives
• Merchandising
• Inventory Management
• Store Operations
• Health And Safety Compliance
• Retail Operations
• Management
• Sales

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Floor Lead
• Floor Supervisor
• Shopkeepers
• First-Line Supervisors of Retail Sales Workers