Test Administrator

Job summary

Administer secure exams by checking in candidates, verifying identification, explaining exam procedures, and monitoring candidates during testing. Provide customer service, troubleshoot technical issues with internal teams, and perform light cleaning and other assigned duties.

Job details

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). Pearson VUE offers a great environment to start or grow your career, we are now hiring for a part time Test Administrator to join our team in Halifax, Nova Scotia. This position is benefits eligible effective on your hire date. For more information, you may visit https://pearsonbenefitsus.com/new-employees/. · Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits. · Paid holidays, vacation, sick and personal days per the NCS Pearson policies. · 401(k) Retirement Plan with employer match. · Employee Stock Purchase Plan (bi-annual enrollment). · Tuition Reimbursement. · Company-paid life insurance and business travel insurance benefits. Starting pay is $18.75 per hour. Responsibilities The Test Administrator position is responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment. In this position, you will be required to: · Comply with all testing procedures and strictly adhere to company policies using careful judgment · Check in testing candidates, verify identification, and explain the exam process · Proctor / invigilate candidates while testing · Troubleshoot with internal departments to fix technical issues · Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination · Other duties as assigned Schedule Requirements Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7 am and 9 pm, and about 4 Saturdays per month. Sunday shifts would be infrequent, but a possibility if the need arises. Candidate must be open to flexible scheduling. This is strictly a part-time position and will remain as such, 25-35 hours per week, with an expectation to work more hours if needed. Schedules are available at least 2 weeks in advance. Qualifications ● High school diploma or equivalent is required. ● Minimum of 1 year customer service experience is preferred. ● Experience proctoring or invigilating exams is highly preferred. ● Must be flexible in work hours and days. ● Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook). ● Must be able to sit for long periods of time and also escort candidates to and from testing room. ● Must be able to bend, stoop and lift up to 20 lbs with reasonable accommodation. ● Must be comfortable in a quiet testing environment, able to hear soft voices, and see details from a distance.

What you’ll do

Administer secure exams by checking in candidates, verifying identification, explaining exam procedures, and monitoring candidates during testing. Provide customer service, troubleshoot technical issues with internal teams, and perform light cleaning and other assigned duties.

Requirements

A high school diploma or equivalent is required, and at least one year of customer service experience is preferred; exam proctoring experience is highly preferred. Candidates need flexible availability, beginner-to-intermediate Microsoft Office skills, and the ability to sit for extended periods, escort candidates, and perform physical tasks such as bending and lifting up to 20 pounds with reasonable accommodation.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability Insurance
• Voluntary Long-Term Disability Insurance
• Paid Holidays
• Paid Vacation
• Paid Sick Leave
• Paid Personal Days
• 401(k) Retirement Plan With Employer Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Business Travel Insurance

Listed skills

• Customer service · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred
• Microsoft Outlook · Preferred
• Teamwork · Preferred
• Attention to detail · Preferred
• Housekeeping · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Exam Proctoring
• Candidate Check-In
• Identity Verification
• Testing Procedures
• Policy Compliance
• Technical Troubleshooting
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Teamwork
• Flexible Scheduling
• Attention to Detail
• Housekeeping
• Technical Issues
• Annual Enrollments
• Information Technology
• Data Management
• Network Security
• Troubleshooting (Problem Solving)

Job areas

• Education
• Customer Service & Support
• Administrative
• Security & Safety
• Test Administrator
• Software QA Lead
• Software and Applications Developers and Analysts Not Elsewhere Classified
• Software Quality Assurance Analysts and Testers

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