Customer Success Specialist

Job summary

The Customer Success Specialist will act as the primary point of contact for B2B clients, managing the full project lifecycle from onboarding to ongoing account management. They will collaborate with the sales team to identify upsell opportunities and ensure the successful delivery of data solutions while maintaining high client satisfaction.

Job details

The Customer Success Specialist will act as the primary point of contact for B2B clients, managing the full project lifecycle from onboarding to ongoing account management. They will collaborate with the sales team to identify upsell opportunities and ensure the successful delivery of data solutions while maintaining high client satisfaction. Candidates should have 2-5 years of relevant client relationship experience and at least 1 year of experience working with data analytics or weather products. Strong communication skills are required to translate technical concepts for non-technical stakeholders, alongside a data-driven and analytical mindset.

What you’ll do

The Customer Success Specialist will act as the primary point of contact for B2B clients, managing the full project lifecycle from onboarding to ongoing account management. They will collaborate with the sales team to identify upsell opportunities and ensure the successful delivery of data solutions while maintaining high client satisfaction.

Requirements

Candidates should have 2-5 years of relevant client relationship experience and at least 1 year of experience working with data analytics or weather products. Strong communication skills are required to translate technical concepts for non-technical stakeholders, alongside a data-driven and analytical mindset.

Benefits

• Remote work environment
• Summer hours
• Retirement savings plan
• Paid vacation days
• Personal days

Listed skills

• Problem solving · Preferred
• Training · Preferred
• Collaboration · Preferred
• Account Management · Preferred
• Documentation · Preferred
• Upselling · Preferred
• Project management · Preferred
• Client Relationship Management · Preferred
• Stakeholder Management · Preferred
• Onboarding · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account management
• Customer success
• Project management
• Data analytics
• Technical communication
• Client relationship management
• Upselling
• Onboarding
• Training
• Problem solving
• Analytical mindset
• Stakeholder management
• Documentation
• Strategic planning
• Collaboration

Job areas

• Customer Service & Support
• Sales
• Data & Analytics
• Technology
• Creative & Media

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