Trading Operations Associate - Evenings & Weekends

Job summary

Support traders by identifying, documenting, and escalating operational issues, and help configure and verify sports and competition setups. Test and monitor sportsbook features and markets, assist with compliance and release testing, communicate with data providers, and help resolve customer experience issues.

Job details

PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them. We’re always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it’s through Hollywood Casino, theScore Bet Sportsbook, or theScore media app, we’re excited to push the boundaries of what’s possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN’s omnichannel gaming and entertainment strategy. When you join PENN Entertainment’s digital team, you’ll not only work on these cutting-edge platforms through theScore and PENN Interactive, but you’ll also be part of a company that truly cares about your career growth. We’re committed to supporting you as you expand your skills and explore new opportunities. With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you. About The Role And Team Our Risk and Trading Operations team is available 24/7 to assist the various functions in the department (Trading/Marketing/Customer Support/etc.) in troubleshooting and escalating issues on all our operational sports betting platforms.This team is critical in ensuring the Risk & Trading department consistently delivers one of its core goals of “operational excellence”. About The Work Assist Traders with identifying, documenting, and escalating issues within the team Support verification, adjustment & creation of Sport & Competition setups across environments Help test and monitor app features to ensure proper functionality and navigation Contribute to Compliance checks, market submissions, and post-release testing Communicate with data providers and support ticketing Daily review of betting content Monitoring pre-game and in-play markets Cross-functional assignments with Compliance, Marketing & Product Assist Customer Experience with issue resolution Other duties as assigned About You Post-secondary degree, or equivalent work experience Must be able to work weekends, evenings and holidays Extensive sports knowledge, particularly with regards to the four major professional sports leagues; esports knowledge considered an asset Sports betting knowledge & experience would provide added value Clear and effective communication skills Must be computer savvy Experience using iPhone and Android devices What We Offer Competitive compensation package Comprehensive Benefits package Fun, relaxed work environment Education and conference reimbursements Salary Range $50,000—$65,000 CAD Penn Interactive is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Base pay is one part of the Total Rewards that Penn Interactive provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Penn Interactive provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

What you’ll do

Support traders by identifying, documenting, and escalating operational issues, and help configure and verify sports and competition setups. Test and monitor sportsbook features and markets, assist with compliance and release testing, communicate with data providers, and help resolve customer experience issues.

Requirements

Requires a post-secondary degree or equivalent work experience, extensive sports knowledge, effective communication skills, and computer proficiency. Candidates must be available to work evenings, weekends, and holidays; sports betting experience is an asset, and esports knowledge is also considered an asset.

Benefits

• Competitive Compensation • Comprehensive Benefits • Education Reimbursement • Conference Reimbursement • Bonus Eligibility

Listed skills

• Customer support · Preferred
• Clear Communication · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sports Knowledge
• Sports Betting
• Risk Operations
• Trading Operations
• Issue Troubleshooting
• Issue Escalation
• Sportsbook Platform Testing
• Market Monitoring
• Compliance Checks
• Data Provider Communication
• Ticketing
• Customer Support
• Cross-Functional Collaboration
• Clear Communication
• Computer Proficiency
• iPhone and Android Device Experience

Job areas

• Finance & Accounting
• Sports & Recreation
• Customer Service & Support