Banking Job - Mandarin Speaking Associate Customer Service – London - iw

Banking Job - Mandarin speaking Assistant Mortgage Administration - London - ww £Depending on experience Permanent - Hybrid Central London Ref: 23223 Please follow us on WeChat to see all our Cantonese and Mandarin jobs, interview tips and London news: Your New Job Title: Mandarin speaking Assistant Mortgage Administration Please click for similar jobs The Skills You'll Need: Mandarin to a native level, experience of retail mortgage products and processing, with a degree in finance or accounting Your New Salary: Depending on experience Hybrid, 4 days in office/week Perm Start: ASAP Working hours: 35 hours To be successful in this role our client has said it is essential that candidates: have Mandarin both spoken and written at a native level have relevant experience in Mortgage Products have a degree in Accounting or Finance If that means this job isn’t a match for you please view our other vacancies for one that may be a better fit. Assistant Mortgage Administration - What You'll Be Doing Monitor and follow up with customers for overdue mortgage payments, ground rent and management fees whilst recording the correct performing status of loans Monitor the daily retail mortgage payment report to process interest adjustment when required Process drawdown, collateral and repayment information in relevant system for retail mortgage business Reconcile overdue interest and make adjustment for retail mortgage Review legal and loan documents and approvals before drawdown for retail mortgage Send repayment notice to customers in a timely manner Take and release title deeds and other securities and maintain the safe keeping of security documents Analyse facility limit and resolve issues with branches prior to drawdown Ensure operations risks are minimised in relation to daily transactions Investigate and respond to customer queries in relation to retail mortgage Monitor repayment funds via GUPP and suspense account Prepare an annual and interim mortgage statement Prepare SWIFT in GUPP for the retail mortgage drawdown Liaise with relevant external stakeholders as required Assistant Mortgage Administration - The Skills You'll Need to Succeed: Degree educated in Business, Finance or Accounting Proven track record in similar business stream Good experience of retail mortgage products and processing Good knowledge of regulatory requirements for retail mortgage Excellent numerical skills Commercial awareness Proficient in Microsoft Office particularly in the use of MS Excel Team player with ability to work independently Excellent English and Mandarin communication skills Please follow us on Linkedin: https://www.linkedin.com/company/people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website. 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Please tick to acknowledge your agreement with the terms set out in our Privacy Notice reCAPTCHA recent jobs within this team Banking Job - Mandarin Speaking Associate Customer Service – London - iw epending on experience | Permanent | Central London | Ref: 23493 People First Banking Team China - Mandarin speaking Jobs Banking Job - Mandarin speaking Senior Associate Customer Due Diligence - London - iw epending on experience | Permanent | Central London | Ref: 23492 People First Banking Team China - Mandarin speaking Jobs Mandarin speaking Job - Associate Administration - London - iw epending on experience | Permanent | Central London | Ref: 23491 Team China - Mandarin speaking Jobs Banking Job - Mandarin spkg Corporate Banking Relationship Manager (Credit Analyst) - London - rj ompetitive | Permanent | Central London | Ref: 23442 People First Banking Team China - Mandarin speaking Jobs

The role involves monitoring mortgage payments, processing drawdowns and repayments, and reconciling overdue interest. The associate will also manage security documents and respond to customer queries regarding retail mortgages.

Candidates must be native-level speakers of Mandarin and English with a degree in Finance, Accounting, or Business. Proven experience in retail mortgage products and processing is essential.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Mandarin Speaking
• Retail Mortgage Products
• Mortgage Processing
• Financial Analysis
• Microsoft Excel
• English Communication
• Numerical Skills
• Regulatory Compliance
• Loan Documentation
• Customer Service

• Finance & Accounting
• Customer Service & Support
• Administrative

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Apply by

Aug 25, 2026

Posting language

English

Working hours

35 hours per week

Office presence

4 days per week

Seniority

Entry level