Senior Pega Developer (CSSA)

Job Description We are seeking a Senior Pega Developer (CSSA) with 8–10 years of experience in the Pega Platform and enterprise application production support. The ideal candidate will be responsible for maintaining the stability, performance, and continuous improvement of enterprise Pega applications. This role requires strong expertise in production support, troubleshooting, incident management, deployments, and collaboration with cross-functional teams in a secure enterprise environment. Key Requirements 8–10 years of IT experience with strong hands-on expertise in the Pega Platform. Pega Certified Senior System Architect (CSSA) certification is mandatory. Strong experience in Application Operations Support or Production Support environments. Good understanding of Pega architecture, case management, integrations, and business process implementation. Experience with incident management, problem management, and change management processes. Proven experience troubleshooting production issues and performing root cause analysis (RCA). Knowledge of deployment and release management processes. Excellent communication, analytical, and stakeholder management skills. Ability to work effectively in a fast-paced enterprise environment. Must be eligible for security clearance/background verification. Key Responsibilities Provide production support for enterprise Pega applications and ensure high availability. Investigate, troubleshoot, and resolve production incidents within defined SLA timelines. Perform root cause analysis (RCA) and implement preventive and permanent solutions. Support application deployments, releases, and environment management activities. Manage incidents, problems, and change requests in accordance with ITIL best practices. Monitor application performance and proactively identify opportunities for improvement. Collaborate with development, infrastructure, QA, and business teams to ensure application stability. Support Pega case management, integrations, and business process implementations. Maintain technical documentation and operational procedures. Ensure compliance with organizational security standards and operational guidelines.

The role focuses on maintaining the stability and performance of enterprise Pega applications through production support and incident resolution. Key duties include performing root cause analysis, managing deployments, and collaborating with cross-functional teams to ensure high availability.

Candidates must have 8–10 years of IT experience with the Pega Platform and a mandatory CSSA certification. Proficiency in production support, ITIL processes, and the ability to pass a security clearance are required.

Identified from the job description. Confirm important requirements above.

• Pega Platform
• Production Support
• Incident Management
• Root Cause Analysis
• Case Management
• Deployment Management
• ITIL
• Stakeholder Management
• Application Operations
• Change Management
• Problem Management
• Pega Architecture

• Software
• Technology
• Consulting
• Engineering
• Data & Analytics

Minimum education

Professional degree

Minimum experience

5+ years

Apply by

Sep 5, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level