Technical Support Analyst

We are hiring for this position out of our Toronto office. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance. About the Role As a Technical Support Analyst, you'll be the first point of contact for employees across Peoples Group, delivering exceptional IT support for devices, applications, Microsoft 365, and user access. You'll play a key role in onboarding and offboarding, troubleshooting technical issues, and supporting modernization initiatives, including ServiceNow enhancements, automation, asset management, and process improvement projects in a growing technology environment. About the day-to-day: * Responds to Incidents by investigating problems and taking corrective action * Undertakes root cause analysis for hardware and software related problems * Completes Requests such as; install, configure, modify, and tests computer hardware such as workstations, printers and other peripherals; installs and test software according to established procedures * Performs preventative maintenance of computer hardware systems * Supports a variety of Microsoft core services such as Microsoft Exchange, SharePoint, CRM and Banking systems * Creates training and reference documentation for corporate users * Ensures that IT standards and procedures are adhered to Due the nature of the work some evening and weekend work will be required. About you / qualifications: * Post Secondary degree or diploma in Information Technology diploma/degree from a recognized institution or equivalent work experience * Experience working with a financial institution * Proficient with troubleshooting end user computers and devices, and their OS * Experience with enterprise applications, including M365, SharePoint, MS Defender, MS EndPoint Manager and ServiceNow * Foundations certificate in ITIL an asset * Basic knowledge of Microsoft TCP/IP network. Understanding of sub-netting an asset * Detail oriented with the ability to approach problems logically and prioritize responsibilities with minimal guidance * Excellent interpersonal, communication and organization skills * Support oriented with the ability to provide clear and accurate instructions to users in a variety of situations About us: Peoples Group is a trusted financial services company for the innovators at the forefront of Canada’s economic future. With offices in Vancouver, Calgary and Toronto, we are driving change by working alongside challenger banks, fintechs, brokers, and merchants to foster a dynamic and competitive financial ecosystem. Our culture is built on four core behaviors: Grit to Grow, Connect to Collaborate, Putting Clients First, and Owning the Outcome. We believe people do not simply choose a company to work for—they choose a company that makes a positive impact in the lives of Canadians. Above all, we value people, build meaningful relationships, focus on individual strengths, and approach our work with passion. About the work environment: Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times. We offer: * A hybrid work environment, enabling you to balance your personal and professional life seamlessly. * Competitive salaries, profit sharing, RRSP matching and benefits from day one. * Generous paid time off to help achieve a healthy work-life balance. * A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community. Hiring process: If your application is selected, you will be invited for a first interview with one of our Talent Acquisition Business Partners. Depending on the role, interviews may be conducted virtually or in-person. The hiring team will communicate any in-person requirements throughout the process. Compensation: The expected salary for this role is approximately $75,000.00 - $85,000.00 annually. Actual compensation may vary based on experience, skills, and qualifications. NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted. We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.

The Technical Support Analyst serves as the primary point of contact for IT support, managing device troubleshooting, user access, and Microsoft 365 services. They also perform root cause analysis, preventative hardware maintenance, and contribute to modernization and automation initiatives.

Candidates must possess a post-secondary degree or diploma in Information Technology or equivalent experience, along with proficiency in end-user device troubleshooting. Experience with enterprise applications like M365, SharePoint, and ServiceNow is required, while ITIL certification is considered an asset.

• Profit sharing • RRSP matching • Health benefits • Paid time off • Hybrid work environment

Identified from the job description. Confirm important requirements above.

• Technical support
• Microsoft 365
• SharePoint
• ServiceNow
• Troubleshooting
• Hardware maintenance
• Root cause analysis
• ITIL
• TCP/IP
• Microsoft Defender
• Microsoft Endpoint Manager
• CRM
• Automation
• Asset management
• Communication skills
• Organization skills
• Workplace Inclusivity
• Technical Issues
• Organizational Skills
• Time Off Management
• Microsoft Access
• Technical Support
• Asset Management
• Customer Relationship Management
• Computer Hardware
• Information Technology
• Operating Systems
• Financial Services
• Internet Protocols Suite
• ITIL 4
• Interpersonal Communications
• Peripheral Devices
• Microsoft SharePoint
• Troubleshooting (Problem Solving)
• Process Improvement
• Root Cause Analysis
• Detail Oriented

• Technology
• Customer Service & Support
• Finance & Accounting
• Software
• Technical Support Analyst
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum education

Master’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week