Service Advisor (Performance Hyundai)

Job summary

Drive for Excellence Performance Hyundai is the top rated guest satisfaction Hyundai Dealer in Canada. An international award winning team for consecutive years, we have been consistently recognised for our commitment to excellence in sales, service and guest satisfaction. Performance Hyundai is seeking a team oriented automotive Service Advisor to join their dynamic team in St Catharines. The successful candidate will be responsible for identifying, recommending and documenting service maintenance and repairs for customers. The position is responsible for receiving customers in a courteous a…

Job details

Drive for Excellence Performance Hyundai is the top rated guest satisfaction Hyundai Dealer in Canada. An international award winning team for consecutive years, we have been consistently recognised for our commitment to excellence in sales, service and guest satisfaction. Performance Hyundai is seeking a team oriented automotive Service Advisor to join their dynamic team in St Catharines. The successful candidate will be responsible for identifying, recommending and documenting service maintenance and repairs for customers. The position is responsible for receiving customers in a courteous and professional manner and delivering the personalized service that exemplifies our dealerships. Previous automotive service experience is an asset. About Us Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today: Great Experience: Every customer is entitled to a great experience Integrity: We are honest and transparent in our actions Diversity: We are stronger through the inclusion of people, brands and ideas Innovation: We passionately embrace opportunities for new and continuous improvements Empowerment: We encourage and support our people in taking initiative Giving Back: We positively impact the communities in which we live, work and raise families Here’s what you’ll deliver: Works with technicians to identify required maintenance and repairs. Prepare repair orders, enter them into the database system and close the orders by providing appropriate repairs and services. Provides service recommendation to customers including estimating costs. Ensures customer satisfaction meets company and manufacturers standards. Strive to meet the department's repair order production standards. Other service related duties as required. What you need to succeed: 2-3 years of service advisor experience preferred. Must have great customer service skills and an outgoing/positive attitude. May be required to work on Saturday as per business needs. Excellent communication skills and attention to detail. Must have the ability to multi-task and work under pressure. Strong computer skills are required. Automotive knowledge is an asset. ADP dealer software and CDK experience is a definite asset. What’s in it for you? Excellent management support and guidance Opportunities through our Internal career mobility program Access to health, dental and vision insurance Disability, critical illness and life insurance for the unexpected Our Employee Assistance Plan (EAP) for you and your family's wellness Discount on vehicles, service and parts for you and your family Discounts to retailers and service providers across the country Free and engaging employee events Did we mention we love giving back to our communities?! Job Type: Full Time - Permanent Compensation (expected annual compensation): $50,000 - $70,000 per year (base salary plus monthly performance-based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance. Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom. This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy. Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

What you’ll do

The Service Advisor is responsible for identifying, documenting, and recommending necessary vehicle maintenance and repairs to customers. They act as the primary point of contact, managing repair orders and ensuring high levels of guest satisfaction.

Requirements

Candidates should ideally have 2-3 years of service advisor experience and strong computer skills, specifically with ADP or CDK software. A positive attitude, excellent communication skills, and the ability to work under pressure are essential.

Benefits

• Health Insurance • Dental Insurance • Vision Insurance • Disability Insurance • Critical Illness Insurance • Life Insurance • Employee Assistance Plan (EAP) • Vehicle Discounts • Service And Parts Discounts • Retailer Discounts • Employee Events

Listed skills

• Customer service · Preferred
• Recruitment · Preferred
• Ability to work under pressure · Preferred
• Health · Preferred
• Receiving · Preferred
• Sales · Preferred
• Process · Preferred
• Communication · Preferred
• maintenance · Preferred
• Communication Skills · Preferred
• positive · Preferred
• Customer · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Automotive Service Knowledge
• Communication Skills
• Multi-tasking
• Attention To Detail
• Computer Skills
• ADP Dealer Software
• CDK Experience
• Repair Order Management
• Cost Estimation