BDC Service Representative (Precision Honda)

Drive for Excellence Serving the Downtown Mississauga area since 1987, Precision Honda, previously known as Ready Honda is now part of Performance Auto Group, is dedicated to providing the utmost in guest satisfaction for all customers who enter their doors. Precision Honda is looking for a BDC Service Representative to join their dynamic team! About Us Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today: Great Experience: Every customer is entitled to a great experience Integrity: We are honest and transparent in our actions Diversity: We are stronger through the inclusion of people, brands and ideas Innovation: We passionately embrace opportunities for new and continuous improvements Empowerment: We encourage and support our people in taking initiative Giving Back: We positively impact the communities in which we live, work and raise families Here’s what you’ll deliver: Communicate effectively by telephone and email with customers (both inbound and outbound communication). Schedule service and maintenance retention appointments. Answer inbound calls and respond to all customer inquiries and all web leads promptly and effectively. Correspond with clients and prospective clients by utilizing established dealership templates to communicate with customers by email and telephone. Utilize dealership call scripts for all inbound and outbound service calls. Update information regarding all scheduled and confirmed appointments with the customers. Accomplish all daily, weekly, and monthly goals as established by the Service Manager. Streamline the CRM with information regarding all verbal communication with customers. Document information in the Appointment Log when an appointment is scheduled. Study products and services to continually enhance ability to assist customers. Acquire knowledge of pertinent dealership processes. Comply with any customer handling and marketing functions. Communicate with the Service Manager about any potential customers issues or problems. Perform all outbound campaigns as periodically assigned by the Service Manager. What you need to succeed: Minimum 1-3 years related dealership experience and/or training; or equivalent combination of education and experience is preferred. Excellent customer service skills with enthusiastic and friendly demeanor. Able to work well under pressure. Strong attention to detail will be required. Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times. Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required. Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment. Able to effectively communicate both verbally and in writing. Ability to perform multiple duties in a high-energy, fast-paced environment. Must have a results oriented mindset to succeed. Willing to work as a member of a team and interact with others in a professional and courteous manner. Ability to work flexible hours and work around a changing schedule. What’s in it for you? Excellent management support and guidance Opportunities through our Internal career mobility program Access to health, dental and vision insurance Disability, critical illness and life insurance for the unexpected Our Employee Assistance Plan (EAP) for you and your family's wellness Discount on vehicles, service and parts for you and your family Discounts to retailers and service providers across the country Free and engaging employee events Did we mention we love giving back to our communities?! Job Type: Full Time - Permanent Compensation (expected annual compensation): $45,000 - $50,000 per year (base salary plus monthly performance-based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance. Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom. This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy. Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted. #LI-FS1 #SP

The BDC Service Representative is responsible for managing inbound and outbound customer communications to schedule service appointments and address inquiries. They must also document all interactions in the CRM system and ensure daily performance goals are met.

Candidates should have 1-3 years of dealership experience or equivalent training and possess excellent customer service and communication skills. The role requires the ability to work in a fast-paced environment with strong attention to detail and a professional demeanor.

• Health insurance • Dental insurance • Vision insurance • Disability insurance • Critical illness insurance • Life insurance • Employee assistance plan • Vehicle discount • Service discount • Parts discount • Retailer discounts

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Appointment scheduling
• CRM software
• Telephone etiquette
• Email correspondence
• Conflict resolution
• Attention to detail
• Time management
• Interpersonal skills
• Problem solving
• Data entry
• Sales support
• Multi-tasking
• Professionalism
• Inbound Calls
• Tactfulness
• Energetic
• Customer Relationship Management
• Management
• Customer Service
• Empowerment
• Employee Assistance Programs
• Marketing
• Innovation
• Interpersonal Communications
• Legislation
• Proactivity
• Showrooms
• Verbal Communication Skills
• Friendliness
• Customer Inquiries
• Enthusiasm
• Detail Oriented
• Honesty

• Customer Service & Support
• Retail
• Administrative
• Sales
• BDC Representative
• Unclassified Specialized Occupation

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week