Service Advisor (Genesis Niagara)

Drive for Excellence Genesis Niagara is the number one Genesis distributor in Canada. We are growing and we are looking for an individual to join our dynamic team. Genesis Niagara is looking to add a Service Advisor to join our growing family. We are the #1 Genesis team in Canada for an exciting and new luxury brand. The successful candidate would be an enthusiastic, goal driven individual with a positive attitude. About Us Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today: Great Experience: Every customer is entitled to a great experience Integrity: We are honest and transparent in our actions Diversity: We are stronger through the inclusion of people, brands and ideas Innovation: We passionately embrace opportunities for new and continuous improvements Empowerment: We encourage and support our people in taking initiative Giving Back: We positively impact the communities in which we live, work and raise families Here’s what you’ll deliver: Works with technicians to identify required maintenance and repairs. Prepare repair orders, enter them into the database system and close the orders by providing appropriate repairs and services. Provides service recommendation to customers including estimating costs. Ensures customer satisfaction meets company and manufacturers standards. Strive to meet the department's repair order production standards. Other service related duties as required. What you need to succeed: Must have great customer service skills and an outgoing/positive attitude. Excellent communication skills and attention to detail. Must have the ability to multi-task and work under pressure. Must have a valid Ontario Driver's License and good driving record. Strong computer skills are required. Automotive knowledge is an asset. ADP dealer software and CDK experience is a definite asset. What’s in it for you? Excellent management support and guidance Opportunities through our Internal career mobility program Access to health, dental and vision insurance Disability, critical illness and life insurance for the unexpected Our Employee Assistance Plan (EAP) for you and your family's wellness Discount on vehicles, service and parts for you and your family Discounts to retailers and service providers across the country Free and engaging employee events Did we mention we love giving back to our communities?! Job Type: Full Time - Permanent Compensation (expected annual compensation): $50,000 - $70,000 per year (base salary plus monthly performance-based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance. Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom. This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy. Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted. #SP

The Service Advisor works with technicians to identify maintenance needs and prepares repair orders within the database system. They are responsible for providing service recommendations to customers and ensuring high levels of customer satisfaction.

Candidates must possess strong customer service and communication skills with the ability to work under pressure. A valid Ontario Driver's License and a good driving record are mandatory requirements for the role.

• Health insurance • Dental insurance • Vision insurance • Disability insurance • Critical illness insurance • Life insurance • Employee assistance plan • Vehicle discount • Service discount • Parts discount • Retailer discounts

• Customer servicePreferred
• Attention to detailPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Attention to detail
• Multi-tasking
• Computer skills
• Automotive knowledge
• ADP dealer software
• CDK software
• Repair order preparation
• Technical maintenance identification
• Automotive Knowledge
• Database Systems
• Good Driving Record
• Positivity
• Valid Driver's License
• Management
• Customer Service
• Communication
• Computer Literacy
• Empowerment
• Employee Assistance Programs
• Innovation
• Legislation
• Multitasking
• Proactivity
• Showrooms
• Enthusiasm
• Detail Oriented
• Honesty

• Customer Service & Support
• Retail
• Transportation
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week