Customer Care Administrator

Job summary

The Customer Care Administrator manages the order-to-cash process, including data entry, order management, and customer billing. They act as a primary point of contact for internal and external customers to ensure accurate order fulfillment and timely product delivery.

Job details

#page-wrapper { max-width: 940px; margin: 0px auto; margin-top: 24px; text-align: left; box-sizing: border-box; background-color: #fff; box-shadow: 0 2px 50px 0 rgba(0, 0, 0, 0.08); position: relative; } #headerbild { position: relative; } .banner.desktop { width: 100%; height: auto; } .textbox{ background-color: rgba(255, 255, 255, 0.7); /* Hintergrundfarbe mit 70% Transparenz */ color: #444; /* Schriftfarbe für den Text in der Box */ position: absolute; bottom: 0; left: 0; width: 100%; padding: 20px; box-sizing: border-box; } .textbox { padding-left: 10%; padding-right: 10%; } .Job-name { font-size: 33px; font-weight: bold; margin-bottom: 5px; } .location { font-size: 24px; margin-bottom: 10px; } Scope of Position: We are looking for a passionate and detail-oriented Customer Care Administrator to join our team. In this role, manage the order to cash process, which includes transferring information from order to data entry, generating customer billing, and order management. This role will support and work closely with internal customers including Sales and Operations, as well as providing superior service to our external customers. The ideal candidate is eager to take on new tasks and can readily adapt to changing business needs.What you'll do on a typical day: Work with internal and external customers to control the administrative requirements for concrete, formwork, and scaffolding projects. Open new orders, input contract details and material lists into the ERP system, and process incoming customer orders with a focus on accuracy and quality, while ensuring timely delivery. Collaborate with Sales, Engineering and Order Fulfillment teams to prioritize and manage customer orders, ensuring alignment and timely execution. Coordinate administrative requirements for major projects with internal and external customers. Communicate directly with customers to clarify order requirements, resolve issues, and ensure timely product delivery, while managing expectations through regular updates. Serve as the first point of contact for escalated issues. Maintain accurate estimated shipping and return dates and proactively communicate delivery schedules to customers. Generate customer billing by ensuring accuracy at the control print stage, prior to running invoices. Reconcile accounts and close weekly invoices. Coordinate returns of materials and follow up on customer inquiries regarding order status. Investigate and resolve order discrepancies using photographs, tickets, and other relevant documentation. Update customer billing and account information as required. Prepare reports for internal and external customers, including order history, open orders, and back orders. Support annual/bi-annual cycle counts and yearly inventory. Other related duties as assigned. What you'll need to be successful: Post-secondary degree or diploma in a related field, or equivalent experience. Minimum 1-3 years’ of experience in a customer service or administrative role. Previous experience in Order management, Logistics or Customer Service is an asset. Customer Focus (understand the needs and perspectives of both internal and external customers). Strong flexibility to adapt to changing priorities and direction in a dynamic work environment. Proficiency in Microsoft Office: Word, Excel, PowerPoint, Outlook. What your benefits will be: $55,000 - $65,000 per year Health (including paramedical), Vision & Dental Life Insurance Short-Term & Long-Term Disability Company Matching RRSP Tuition Reimbursement Company Performance Bonus We thank all applicants for their interest in the position; however, only those selected for an interview will be contacted. Accommodation for candidates with disabilities is available throughout the recruitment process upon request. PERI is an Equal Opportunity Employer. #LI-DH1 Apply onlineperi.com/career PERI GroupFormwork Scaffolding EngineeringRecruiting Team #page-wrapper { max-width: 940px; margin: 0px auto; margin-top: 24px; text-align: left; box-sizing: border-box; background-color: #fff; box-shadow: 0 2px 50px 0 rgba(0, 0, 0, 0.08); position: relative; padding: 12px; } #table{ background-color: #dc0032; color: #fff; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 1.5; padding: 12px; }

What you’ll do

The Customer Care Administrator manages the order-to-cash process, including data entry, order management, and customer billing. They act as a primary point of contact for internal and external customers to ensure accurate order fulfillment and timely product delivery.

Requirements

Candidates must have a post-secondary degree or diploma and 1-3 years of experience in customer service or administration. Proficiency in Microsoft Office and experience with ERP systems or logistics are highly valued.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Short-term disability
• Long-term disability
• Company matching RRSP
• Tuition reimbursement
• Company performance bonus

Listed skills

• Time management · Preferred
• Customer service · Preferred
• ERP systems · Preferred
• Problem solving · Preferred
• Detail-oriented · Preferred
• Communication · Preferred
• Reporting · Preferred
• Logistics · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Billing · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Order management
• Data entry
• Customer service
• Logistics
• ERP systems
• Billing
• Account reconciliation
• Inventory management
• Microsoft Office
• Communication
• Problem solving
• Detail-oriented
• Time management
• Reporting
• Report Writing
• Concrete Forming
• Order Management
• Product Delivery
• Expectation Management
• Order To Cash Process
• Microsoft Word
• Microsoft Excel
• Business Intelligence
• Customer Service
• Cycle Counting
• Data Entry
• Sales
• Order Fulfillment Management
• Invoicing
• Microsoft Outlook
• Operations
• Order Management Systems
• Microsoft PowerPoint
• Sales Engineering
• Prioritization
• Customer Inquiries
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Logistics
• Construction
• Manufacturing
• Customer Care Administrator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

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