Product Operations Manager - Atomic Spectrometry (Woodbridge, ON)

Job summary

The Product Operations Manager serves as the operational engine for the Atomic Spectrometry product line, managing quality escalations, supply chain disruptions, and procurement challenges. They act as a cross-functional liaison to ensure production efficiency and support the Strategic Product Manager by handling day-to-day operational issues.

Job details

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services. Job Title Product Operations Manager - Atomic Spectrometry (Woodbridge, ON) Location(s) Woodbridge Job Description The Product Operations Manager sits within the Atomic Spectrometry team. This role is the operational engine of the product line; addressing every quality issue, supply chain disruption, customer escalation, and procurement challenge so that the Strategic Product Manager can remain focused on strategy and NPIs without interruption. Location: On site Monday-Friday in our Woodbridge, Ontario office. Escalation Management Serve as the primary point of contact for all quality escalation issues, from production defects, field failures, and customer complaints; triaging, owning, and driving to resolution Manage cross-functional escalation resolution involving Quality, Service, Manufacturing, and Customer Support teams Maintain a live escalation tracker and provide regular status reporting to the VP Product Line and Senior Director Escalate to the Strategic Product Manager only when an issue has direct roadmap or lifecycle implications Supply Chain & Capacity Own supply chain issue resolution for the product line: parts shortages, lead time problems, supplier quality issues Provide capacity planning inputs and production schedule visibility to support AOP and NPI planning Monitor inventory health, backlog, and on-time delivery performance in partnership with Supply Chain and Operations Procurement & Sourcing Support Coordinate with R&D and the procurement team on supplier qualification, RFQ processes, and vendor management for the product line Support “make vs. buy” decisions and cost improvement initiatives by providing product-line context and requirements Manage vendor relationships and performance tracking for key product line suppliers Sustaining Engineering Coordination Prioritize and manage the sustaining engineering backlog in partnership with R&D: bug fixes, component changes, regulatory updates. Own the triage process for field-reported product issues that require engineering investigation Ensure sustaining engineering resources are allocated to the highest-impact issues Cross-functional Coordination Act as the product line's operational liaison with Quality, Manufacturing, Supply Chain, Service, and Customer Support functions Represent the product line in operational review meetings and escalation forums Provide operational data and insights to support AOP planning and quarterly business reviews Basic Requirements Bachelor’s degree in Engineering, Operations, Supply Chain, Chemistry, or a related field Minimum 5 years of experience in product operations, supply chain, quality management, or related functions in a high-tech or scientific instrumentation environment Strong understanding of quality management systems and escalation processes Experience working cross-functionally with Quality, Manufacturing, Supply Chain, and Customer Support teams Excellent organizational and project management skills - comfortable managing multiple open issues simultaneously Preferred Characteristics Experience with analytical instrumentation or laboratory equipment products Familiarity with SAP or similar ERP systems Experience with sustaining engineering processes and backlog management Strong data analysis skills - ability to track, trend, and report operational metrics Demonstrated ability to drive issues to closure in complex, matrixed organizations The annual compensation range for this full-time position is $100,000.00 to $122,000.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

What you’ll do

The Product Operations Manager serves as the operational engine for the Atomic Spectrometry product line, managing quality escalations, supply chain disruptions, and procurement challenges. They act as a cross-functional liaison to ensure production efficiency and support the Strategic Product Manager by handling day-to-day operational issues.

Requirements

Candidates must hold a bachelor's degree in Engineering, Operations, Supply Chain, Chemistry, or a related field. A minimum of 5 years of experience in product operations, quality management, or supply chain within a high-tech or scientific instrumentation environment is required.

Listed skills

• Supply chain management · Preferred
• Procurement · Preferred
• Project management · Preferred
• Data analysis · Preferred
• SAP · Preferred
• ERP systems · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Product operations
• Supply chain management
• Quality management
• Escalation management
• Capacity planning
• Procurement
• Vendor management
• Sustaining engineering
• Project management
• Data analysis
• Analytical instrumentation
• SAP
• ERP systems
• Cross-functional leadership
• Regulatory updates
• Strategic planning
• ERP Systems Knowledge
• Laboratory Equipment
• Supply Chain
• Inventory Monitoring
• Cross-Functional Coordination
• Sustaining Engineering
• Escalation Management
• Planning
• Supplier Quality Management
• Quality Management Systems
• Data Analysis
• Aspect-Oriented Programming
• Chemistry
• Customer Support
• Management
• Capacity Planning
• Delivery Performance
• Leadership
• Problem Solving
• Project Management
• Operational Data Store
• Operations Management
• Operations
• Product Lining
• Product Management
• Production Schedule
• Quality Management
• Requirements Management
• SAP Applications
• Triage
• Vendor Relationship Management
• Coordinating
• Spectrometry
• Prioritization

Job areas

• Management & Leadership
• Engineering
• Manufacturing
• Logistics
• Science & Research
• Product Operations Manager
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers

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