Store Manager - Fran 2025

Location: Etobicoke, Ontario Job Description The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles and small animals. All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet food bank programs, as well as through our national donation drives and fundraising campaigns. At Pet Valu, we're Pet Experts, and we're pet lovers, too. Job Overview As a Store Manager you will coach and develop your store team to deliver world class service to all customers and help Pet Parents find the right nutrition and other solutions for their pets. You will be part of a team of passionate Pet Experts, and enjoy the perks of helping Pet Parents every day. If you are enthusiastic about learning and growing with one of the top pet retailers in North America, this position is for you! What You Get Management training Product knowledge Employee discounts Competitive wages Paid benefits Pet oriented career-building environment What You Do Customers/Community ensure that all customer service standards are met by staff; maintain courteous relationships within the community (e.g. Humane society) Manage a team of employees including but not limited to recruiting, scheduling, training, day-to-day assignment of tasks, supervision and coaching Operational Standards/Procedures ensure that all staff adhere to the standards and procedures set at the corporate operations level Administrative activities coordinate order placements, maintain appropriate inventory, ensure that store audits and safety audits are completed, coordinate minor store repairs, complete miscellaneous corporate paperwork Business Results coordinate efforts of store staff to achieve targeted results Other duties and tasks as required What You Bring Minimum of 2 years customer service and retail store management experience Enthusiasm for learning & growth in pet care industry Possess outgoing and friendly personality with strong customer service skills Ability to work as scheduled to meet attendance requirements, which include weekends and evenings Ability to have reliable means of transportation to and from the store Observe and coach employees to provide feedback around sales techniques and providing excellent customer service Capacity for understanding inter-team conflicts and escalating when necessary Working knowledge of POS system Ability to lift 50lbs repetitively Industry experience an asset

The Store Manager will coach and develop the store team to deliver world-class customer service, ensuring staff meet all service standards and maintain community relationships. Responsibilities also include managing all employee functions, overseeing operational standards, coordinating orders and inventory, completing audits, and driving business results to achieve targets.

Candidates must have a minimum of two years of experience in customer service and retail store management, coupled with enthusiasm for learning and growth within the pet care industry. Essential attributes include a friendly personality, strong customer service skills, reliability for scheduled shifts including evenings and weekends, and the physical ability to lift 50lbs repetitively.

• Management training • Product knowledge • Employee discounts • Competitive wages • Paid benefits

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Retail Store Management
• Recruiting
• Scheduling
• Training
• Supervision
• Coaching
• Inventory Management
• Safety Audits
• Paperwork Completion
• Sales Techniques
• Conflict Resolution
• POS System
• Lifting 50lbs
• Pet Nutrition Knowledge

• Retail
• Management & Leadership
• Sales
• Customer Service & Support

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level