​​Medical Insights, Platform Operations Lead

Job summary

The role manages the operational backbone of the InsightXplorer platform, including access, licensing, and request triage. It also oversees team-wide reporting, governance, and coordination across global regions and technical partners.

Job details

ROLE SUMMARY The Medical Insights, Product Owner role (Senior Manager) is accountable for the operational backbone that keeps InsightXplorer (The Insights Platform) running smoothly day to day, working globally across regions and all the Medical Insights team members. This role owns platform access and licensing, intake and triage of incoming requests, coordination with technical hosting teams, and team-wide reporting and metrics cadences. It also runs platform governance — prioritizing the backlog and adjudicating competing requests across regions and stakeholder groups — bringing structure, consistency, and clear decision-making to a fast-growing, globally-scoped team. It's a strong fit for someone who thrives on product and operational ownership and wants to be the connective tissue that keeps a high-visibility platform running reliably at scale. ROLE RESPONSIBILITIES Platform Operations * Own access provisioning, licensing, and user administration for InsightXplorer. * Coordinate with technical hosting and Digital & Technology partners on platform availability, incidents, and maintenance windows. * Maintain documentation of operational processes, access policies, and support procedures. Intake & Coordination * Own intake and triage of incoming requests across the team, routing them to the appropriate Engagement Lead, Product Director, or Data Analyst. * Maintain visibility into workload and capacity across all three Director lanes to support resourcing decisions. * Coordinate recurring team cadences (governance forums, planning reviews, reporting cycles). Reporting, Metrics & Resource Oversight * Own team-wide reporting on adoption, usage, and delivery metrics across regions and the platform. * Consolidate inputs from Engagement Leads and the Product Director into consistent, leadership-ready reporting. * Where operations work is performed by a contracted resource, oversee that resource’s scope, quality, and priorities; where staffed directly, execute the scope described above. BASIC QUALIFICATIONS Candidate demonstrates a breadth of diverse capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of external stakeholders to achieve meaningful outcomes and create business impact. * Bachelor’s degree or higher in a related field, with relevant experience in the pharmaceutical, healthcare, or life-sciences industry. * 6+ years of experience in operations, platform administration, program coordination, or a related function within a matrixed organization. * Experience managing intake processes, resourcing, or cross-team coordination. * Strong organizational skills and comfort managing multiple concurrent workstreams and stakeholders. PREFERRED QUALIFICATIONS * Experience managing or overseeing contracted or vendor resources. * Familiarity with analytics platforms, access governance, or data platform operations. Professional Capabilities * Builds trusted working relationships across Directors, technical partners, and contracted resources. * Applies strong organizational judgment to competing operational priorities across a shared-service role. * Communicates clearly and consistently across a matrixed team structure. Other Job Details: * Last Date to Apply for Job: September 23rd, 2026. * Locations: NYHQ or PA-Collegeville or MA-Cambridge or CT-Groton or Europe any Pfizer site or QC - Montreal * NOT Eligible for Relocation Package * Position is hybrid and will require to work 2 to 3 days per week on site #LI-PFE The annual base salary for this position ranges from $124,400.00 to $207,400.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States. This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview. Relocation assistance may be available based on business needs and/or eligibility. Candidates must be authorized to be employed in the U.S. by any employer. U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future. Sunshine Act Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative. EEO & Employment Eligibility Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States. Pfizer endeavors to make www.pfizer.com/careers [http://www.pfizer.com/careers] accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com [disabilityrecruitment@pfizer.com]. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned. To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers [https://www.pfizer.com/about/careers/ai-use-guidelines]. Marketing and Market Research

What you’ll do

The role manages the operational backbone of the InsightXplorer platform, including access, licensing, and request triage. It also oversees team-wide reporting, governance, and coordination across global regions and technical partners.

Requirements

Candidates must have a bachelor's degree and at least 6 years of experience in operations, platform administration, or program coordination within a matrixed organization. Strong organizational skills and the ability to influence cross-functional stakeholders are essential.

Benefits

• 401(k) plan • Pfizer matching contributions • Pfizer retirement savings contribution • Paid vacation • Paid holiday • Paid personal days • Paid caregiver leave • Paid parental leave • Paid medical leave • Medical insurance • Prescription drug coverage • Dental insurance • Vision insurance • Performance bonus • Share based long term incentive program

Listed skills

• Stakeholder Management · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Platform administration
• Program coordination
• Product ownership
• Operational management
• Stakeholder management
• Data analytics
• Governance
• Backlog prioritization
• Metrics reporting
• Vendor management
• Cross-functional collaboration
• Process documentation
• Resource management
• Life sciences industry knowledge
• Healthcare industry knowledge
• Pharmaceutical industry knowledge
• Influencing Skills
• Organizational Skills
• Planning
• Adjudication
• Artificial Intelligence
• Data Analysis
• Business Continuity Planning
• Decision Making
• Communication
• Leadership
• Marketing
• Life Sciences
• Market Research
• Operations
• Pharmaceuticals
• Caregiving
• Scrum (Software Development)
• Relationship Building
• Triage
• Network Routing
• Coordinating
• Resourcing

Job areas

• Technology
• Healthcare
• Management & Leadership
• Data & Analytics
• Marketing
• Platform Lead
• Operations Project Manager
• Management and Organization Analysts
• Project Management Specialists