Customer Service Representative

Job summary

Respond to customer phone calls and emails about price and purchase quotes for glass and installation products, while maintaining consistent customer communication and providing quality call center service. Manage inventory-related tasks such as data entry, cancellations, credits, and invoicing, generate sales or purchases from online leads, and perform other assigned duties, including Saturday work when needed.

Job details

Duties/Responsibilities Handle phone and emails from customers pertaining to price quotes for inbound inquiries as well as purchase quotes for glass and installation products considered for sale to PGW. Call center functions to provide quality customer service. Ensure the company establishes and maintains constant communication with customers. Knowledgeable on all aspects of product inventory which may include, data entry, cancellations, credits, invoicing and/or customer service inquiries. Generate sales/buys from online leads. Assume other duties as assigned. Required to work an assigned Saturday when needed. Required Skills/Abilities Must have good written and verbal communication skills. Must have good customer relations skills. Ability to work well with others. Must have the ability to work under conditions of frequent interruptions. Be attentive to details. Education And Experience High School graduate or equivalent Essential Physical Demands/Work Environment Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.

What you’ll do

Respond to customer phone calls and emails about price and purchase quotes for glass and installation products, while maintaining consistent customer communication and providing quality call center service. Manage inventory-related tasks such as data entry, cancellations, credits, and invoicing, generate sales or purchases from online leads, and perform other assigned duties, including Saturday work when needed.

Requirements

A high school graduate or equivalent is required. Candidates must have strong written and verbal communication and customer relations skills, work well with others, handle frequent interruptions, and pay close attention to detail.

Listed skills

• written communication · Preferred
• Customer service · Preferred
• Attention to detail · Preferred
• Data entry · Preferred
• Sales · Preferred
• Teamwork · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Written Communication
• Verbal Communication
• Customer Relations
• Customer Service
• Attention to Detail
• Data Entry
• Product Inventory Knowledge
• Email Communication
• Phone Communication
• Sales
• Teamwork
• Multitasking

Job areas

• Customer Service & Support
• Sales
• Administrative

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