Guest Services Leader

Job summary

The Guest Services Leader is responsible for supervising store employees and overseeing daily retail operations. They assist managers with facility maintenance and ensure high standards of customer service are met.

Job details

Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service. Pay Rates Starting between: $16.85 - $21.25 / hour Qualifications Previous experience or working knowledge of retail operations Incredible customer service skills & the ability to help maintain a customer focused culture Must be proficient with a calculator, computer, and other equipment Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives Must be able to work a flexible schedule of nights, days, weekends, and holidays Background check is required Additional Information Fuel Discount Weekly Pay RRSP (for Full Time Employees) Extended Health Care Benefits (for Full Time Employees) AD&D Insurance (for Full Time Employees) Life Insurance (for Full Time Employees) Adoption Assistance Tuition Reimbursement Extensive Training Program Artificial Intelligence is used to screen, assess, or select applicants. Position Category: Guest Services (FIELD-GUESTSRVC)

What you’ll do

The Guest Services Leader is responsible for supervising store employees and overseeing daily retail operations. They assist managers with facility maintenance and ensure high standards of customer service are met.

Requirements

Candidates must have previous experience or working knowledge of retail operations and possess strong customer service skills. Proficiency with computers and calculators is required, along with the ability to work a flexible schedule including nights, weekends, and holidays.

Benefits

• Fuel discount • Weekly pay • RRSP • Extended health care benefits • AD&D insurance • Life insurance • Adoption assistance • Tuition reimbursement • Extensive training program

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Supervision · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Retail operations
• Supervision
• Team leadership
• Calculator proficiency
• Computer proficiency
• Facility maintenance
• Communication
• Time management
• Problem solving
• Retail Operations
• Calculators
• Supply Chain
• Self-Motivation
• Artificial Intelligence
• Customer Service
• Finance
• Sales
• Oil and Gas
• Marketing
• Innovation
• Operations
• Retail Sales

Job areas

• Retail
• Customer Service & Support
• Management & Leadership
• Logistics
• Guest Service Leader
• Hotel Manager
• Hotel Managers
• Lodging Managers