Lead Guest Services Team Member

Job summary

Lead a shift of cashiers to process fuel and merchandise transactions while ensuring high-quality guest service. Manage shift reports, resolve team conflicts, and maintain the cleanliness and organization of the travel center.

Job details

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description The purpose of this job is to process merchandise and fuel transactions. Essential Functions include: Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions Complete end-of-shift reports and close out procedures Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco) Maintain an organized and clean work area Use suggested selling methods to promote and sell products Ensure quality service is delivered to every guest Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management Determine break schedules and team member placement during shift Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level Ensure all activities are in compliance with rules, regulations, policies, and procedures Complete other duties as assigned Pay Rates Starting between: $16.40 - $18.13 / hour Qualifications Previous experience or working knowledge of retail operations Incredible customer service skills & the ability to help maintain a customer focused culture Must be proficient with a calculator, computer, and other equipment Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives Must be able to work a flexible schedule of nights, days, weekends, and holidays Background check is required Additional Information Fuel Discount Weekly Pay RRSP (for Full Time Employees) Extended Health Care Benefits (for Full Time Employees) AD&D Insurance (for Full Time Employees) Life Insurance (for Full Time Employees) Adoption Assistance Tuition Reimbursement Extensive Training Program Artificial Intelligence is used to screen, assess, or select applicants.

What you’ll do

Lead a shift of cashiers to process fuel and merchandise transactions while ensuring high-quality guest service. Manage shift reports, resolve team conflicts, and maintain the cleanliness and organization of the travel center.

Requirements

Requires previous experience in retail operations and proficiency with computers and calculators. Candidates must have strong customer service skills and the ability to work a flexible schedule including nights and weekends.

Benefits

• Fuel Discount • Weekly Pay • RRSP • Extended Health Care Benefits • AD&D Insurance • Life Insurance • Adoption Assistance • Tuition Reimbursement • Extensive Training Program

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Compliance · Preferred
• Cash handling · Preferred
• Reporting · Preferred
• Team Leadership · Preferred
• Conflict Resolution · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Cash Handling
• Customer Service
• Team Leadership
• Retail Operations
• Conflict Resolution
• Suggested Selling
• Inventory Stocking
• Reporting
• Compliance
• Time Management

Job areas

• Retail
• Customer Service & Support
• Management & Leadership
• Logistics
• Energy