Service Writer/ Parts Advisor

Job summary

The Service Writer and Parts Advisor manages service work orders, invoices, and customer communication while coordinating parts inventory and supply for technicians. They ensure accurate record-keeping and support the efficient daily operations of both the service and parts departments.

Job details

Company Overview Pinnacle Equipment, formerly known as DLE (Douglas Lake Equipment), has been serving British Columbia region since 1999. With multiple locations across BC, we are dedicated to providing exceptional sales, service, and support for heavy equipment and machinery representing brands such as Kubota. Fendt, Massey Ferguson, and Kobelco. Our commitment to customer satisfaction and rapid response times makes us a trusted partner in the industry. Summary We are seeking a Service Writer and Parts Advisor to join our team in our Abbotsford location. The Service Writer / Parts Advisor will be responsible for supporting the daily operations of both the Service and Parts departments. This position acts as a key point of contact for customers, ensuring accurate service documentation, timely communication, and efficient coordination of parts and service activities. Core Competencies Customer Focus Communication Teamwork Time Management Adaptability / Flexibility Problem Solving Planning & Organizing Accountability & Dependability Ethics & Integrity Attention to Detail Responsibilities Service Department Process service work orders, including opening, updating, and closing. Prepare and verify invoices in accordance with approvals from the Service Manager Maintain accurate customer and equipment records in the system Coordinate service scheduling and communicate timelines with customers Conduct customer follow-ups and support service-related inquiries Assist with warranty administration, including submissions, follow-ups, and documentation Support service campaigns and manufacturer program requirements Maintain organized service files and documentation Assist with accounts payable related to service operations as required Parts Department Assist with parts inventory control, stocking, and organization. Pick and supply parts to customers and technicians. Monitor parts shortages and communicate with the Parts Manager to expedite orders Maintain cleanliness and organization of parts storage areas Ensure accuracy in parts transactions and inventory records Support merchandising and promotional activities Participate in general maintenance and upkeep of the parts department Requirements Post-Secondary Education or combination of related experience and skills Experience in a service, parts, or dealership environment preferred Strong mechanical aptitude and/or industry knowledge considered an asset Proficient in computer systems and Microsoft Office applications Strong organizational and multitasking abilities Excellent verbal and written communication skills Ability to work effectively both independently and within a team High level of accuracy and attention to detail Valid driver’s license Work Conditions Fast-paced service office and shop environment Frequent interaction with customers, technicians, and internal departments. Ability to work extended hours and weekends during peak seasons as required Occasional physical activity, including lifting parts and operating equipment (e.g., forklift) Physical Requirements Ability to lift and move parts and equipment as required Prolonged periods of standing, walking, and desk work Manual dexterity required for computer and administrative tasks Compensation $28-$32 per hour depending on experience Benefits: Casual dress Company events Dental care Employee assistance program Extended health care Life insurance Free on-site parking Paid time off RRSP match Tuition reimbursement Vision care Exclusive corporate discounts If you’re ready to accelerate your career in a dynamic environment where your skills make a real impact, we invite you to apply today. Join our team at Pinnacle Equipment and help us drive success forward. Candidates must be authorized to work in Canada. Pinnacle Equipment provides equal employment opportunities for all individuals.

What you’ll do

The Service Writer and Parts Advisor manages service work orders, invoices, and customer communication while coordinating parts inventory and supply for technicians. They ensure accurate record-keeping and support the efficient daily operations of both the service and parts departments.

Requirements

Candidates should have post-secondary education or equivalent experience in a dealership or service environment. Strong mechanical aptitude, proficiency in Microsoft Office, and excellent organizational skills are required for this role.

Benefits

• Casual dress • Company events • Dental care • Employee assistance program • Extended health care • Life insurance • Free on-site parking • Paid time off • RRSP match • Tuition reimbursement • Vision care • Exclusive corporate discounts

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Forklift operation · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Service writing
• Parts inventory control
• Customer service
• Mechanical aptitude
• Service scheduling
• Warranty administration
• Invoicing
• Data entry
• Microsoft Office
• Communication
• Time management
• Problem solving
• Attention to detail
• Forklift operation
• Expediting Orders
• Accountability
• Lifting Ability
• Time Off Management
• Ethical Standards And Conduct
• Service Operations
• Administrative Functions
• Valid Driver's License
• Planning
• Accounts Payable
• Adaptability
• Cleanliness
• Customer Service
• Heavy Equipment
• Optometry
• Sales
• Forklift Truck
• Inventory Control Systems
• Problem Solving
• Machinery
• Fine Motor Skills
• Mechanical Aptitude
• Merchandising
• Multitasking
• Operations
• Time Management
• Scheduling
• Coordinating
• Teamwork
• Detail Oriented

Job areas

• Customer Service & Support
• Trades
• Administrative
• Logistics
• Manufacturing
• Service Writer/Service Advisor
• Parts Counter Representative
• Shop Sales Assistants
• Parts Salespersons