IT Service Management Analyst

Job summary

The IT Service Management Analyst is responsible for providing oversight for evolution of the Problem and Change Management processes while we scale and shape the future of IT support services that will enhance the user experience.

What you’ll do

The analyst provides oversight for the evolution of Problem and Change Management processes. The goal is to scale IT support services and enhance the overall user experience.

Requirements

Requires a technical college degree and at least 2 years of experience in IT, Project Management, or ITSM. Proficiency in ITSM tools like ServiceNow or Zendesk and strong data analysis skills in Excel are essential.

Benefits

• Paid Vacation • Personal Days • Paid Holidays • Health Benefits • Dental Benefits • HSA • PSA • Life Insurance • Disability Coverage • Employee Assistance Program • Virtual Care • Paid Parental Leave • RRSP • DPSP • Tuition Reimbursement • Employee Referral Rewards

Listed skills

• Change Management · Preferred
• Technical · Preferred
• analysis · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Health · Preferred
• Data analysis · Preferred
• Microsoft Excel · Preferred
• management · Preferred
• future · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Problem Management
• Change Management
• ITIL
• ITSM
• Data Mining
• Critical Thinking
• Root Cause Analysis
• Microsoft Excel
• Zendesk
• ServiceNow
• Written Communication
• Verbal Communication