Senior IT Analyst

Calgary, AB
On-site
Posted Oct 10, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Senior · 5+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level

Job summary

Provide Tier III technical leadership and manage Microsoft infrastructure, including Windows servers, identity services, endpoints, Microsoft 365, automation, and application deployments. Lead infrastructure operations and projects, enforce security and documentation standards, support clients and stakeholders, and mentor junior team members.

Job details

We are seeking an experienced Senior IT Analyst to deliver Tier III consulting and technical leadership across diverse client environments. This role is designed for a seasoned MSP professional who can own solutions end-to-end and engage directly with client leadership. What You'll Do Provide Tier III escalation support and technical leadership to the service desk and infrastructure teams Deploy, configure, maintain, and troubleshoot Windows Server environments Administer Active Directory, Group Policy, DNS, DHCP, IIS, and supporting infrastructure services Manage Microsoft Entra ID, Conditional Access Policies, identity governance, and Azure integrations Administer Microsoft Intune, Autopilot, mobile device management, and application deployments across Windows and iOS devices Support Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and related technologies Coordinate server deployments, upgrades, migrations, patching, and lifecycle management Assist with application packaging, deployment, and ongoing application administration Develop and maintain automation solutions using PowerShell and related tools Identify, assess, and remediate security risks while helping enforce operational and security standards Document procedures, standards, and technical solutions Mentor junior and intermediate team members, helping develop technical skills, troubleshooting methodologies, and decision-making processes Work directly with clients, vendors, and internal stakeholders to support operational and project requirements Participate in infrastructure projects involving Microsoft cloud, server, virtualization, and networking technologies Assist with networking and telecommunications support when required, including troubleshooting and design discussions Required Skills & Experience Systems Administration 5+ years of experience managing Windows Server environments Strong Experience With Windows Server Active Directory Group Policy DNS and DHCP IIS Hyper-V Experience deploying and maintaining server infrastructure in physical and virtual environments Strong PowerShell automation and scripting skills Microsoft Cloud & Endpoint Management Microsoft Entra ID administration Conditional Access Policy design and management Azure administration and infrastructure fundamentals Microsoft Intune administration Windows Autopilot Application deployment and lifecycle management for Windows and iOS devices SharePoint Online administration Microsoft 365 administration Security Understanding of cybersecurity best practices and security frameworks Identity and access management Endpoint security Vulnerability remediation and patch management Security monitoring and incident response fundamentals Leadership & Communication Strong communication skills with technical and non-technical stakeholders Ability to act as a senior escalation resource Experience mentoring and developing technical staff Ability to establish and enforce operational standards, documentation, and best practices High level of accountability, organization, and professionalism What You Bring 5+ years of experience in IT infrastructure (MSP or consulting experience strongly preferred) Strong hands-on experience with Azure design and administration Proven ability to lead in complex, multi-tenant environments Excellent communication skills with both technical and non-technical stakeholders High level of autonomy, accountability, and professionalism Education Bachelor’s degree in computer science or a related field (or equivalent combination of education and advanced professional experience) Ideal Candidate We're looking for a senior infrastructure professional who can serve as a technical partner to IT leadership. This role will own server administration, identity management, endpoint management, automation, application deployment, and infrastructure standards, while helping guide and develop junior team members. The ideal candidate is comfortable operating independently and helping develop the skills and decision-making abilities of junior team members. Although this role primarily focuses on Microsoft infrastructure, servers, identity, and endpoint management, familiarity with networking, telecommunications, SCADA systems, or radio networks would be beneficial. This knowledge is not required but would be valuable in supporting operational discussions and providing additional technical coverage across the team. Nice to Have Networking CCNA or equivalent experience Routing and switching concepts OSPF VRRP ACL design and troubleshooting Vendor-agnostic networking experience (Cisco, SonicWALL, Aruba, etc.) Additional Skills Strong MSP experience with PSA and documentation platforms, including: Kaseya One (Autotask, Datto, Huntress) Advanced certifications (Azure, Microsoft, Cisco) Exposure to Oil & Gas applications or Unified Communications Benefits Dental care Extended health care Flexible schedule Paid time off How to apply Work Location: In person, Calgary, Alberta

What you’ll do

Requirements

Requires 5+ years of IT infrastructure experience, preferably in an MSP or consulting environment, with strong hands-on Windows Server, Azure, identity, endpoint management, and PowerShell skills. Candidates should be able to lead complex multi-tenant work, communicate effectively, mentor technical staff, and have a bachelor's degree or equivalent education and professional experience.