Overnight Front Desk Associate

Job summary

The Overnight Front Desk Associate is responsible for providing excellent customer service, managing member check-ins, and maintaining club cleanliness. They also handle financial transactions and promote gym products and services to members.

Job details

Job DetailsJob Location: South Common Edmonton - Edmonton, AB T6N 1K6Position Type: Part TimeEducation Level: High School or EquivalentTravel Percentage: NegligibleJob Shift: Overnight / GraveyardJob Category: Customer ServicePlanet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of an Overnight Front Desk Associate. Essential Duties and Responsibilities: Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes. Anticipate member's needs, respond promptly and acknowledge all members Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information. Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience. Ability to maintain the cleanliness of the club for up to 65% of the shift. Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment. Hands-on experience in accepting payments from customers and give change and receipts. Drive revenue by communicating and demonstrating benefits of products and special promotions to customers. Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way Hours (Initial training hours may vary as well as when the needs of the facility change.) Discuss your availability with the Hiring Manager and/or notate it on your application. Weekday Overnight Hours based on club needs. Skills Excellent verbal and written communication skills Ability to manage multiple responsibilities Solid work ethic with strong decision-making & problem solving skills Self-starter who takes initiative with minimal direction and supervision Comfortable working a flexible rotating schedule Superior customer service skills, preferably in the fitness industry. Team player: ability to work within a team where members depend on each other to get work done. Desire to learn, seek new challenges and take on additional responsibilities Friendly and Professional able to deal with customers when they are on-site while cleaning is being performed Hard working, enthusiastic and energetic! Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds. Minimum Qualifications 18 years old or older High School Diploma or Equivalent Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred. CPR/AED preferred. Benefits Company contribution towards health benefits (Applicable for Full Time Positions) Paid Time Off benefits (Applicable for Full Time Positions) Free Black Card membership and fun exercise incentives Planet Fitness is an Equal Opportunity Employer Qualifications

What you’ll do

The Overnight Front Desk Associate is responsible for providing excellent customer service, managing member check-ins, and maintaining club cleanliness. They also handle financial transactions and promote gym products and services to members.

Requirements

Candidates must be at least 18 years old with a high school diploma or equivalent. A minimum of six months of face-to-face retail customer service experience is required, and the ability to lift up to 75 pounds is necessary.

Benefits

• Free Black Card membership • Exercise incentives

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Cleaning · Preferred
• interpersonal skills · Preferred
• Cash handling · Preferred
• Decision Making · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Problem-solving
• Cleaning
• Cash handling
• Decision-making
• Teamwork
• Initiative
• Time management
• Interpersonal skills
• Automated External Defibrillator (AED) Certification
• Self-Starter
• Energetic
• Time Off Management
• Cardiopulmonary Resuscitation (CPR) Certification
• Willingness To Learn
• Ethical Standards And Conduct
• Strong Work Ethic
• Decision Making
• Cleanliness
• Customer Service
• Problem Solving
• Private Equity
• Proactivity
• Enthusiasm

Job areas

• Customer Service & Support
• Retail
• Sports & Recreation
• Front Desk Associate
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks