Bilingual Help desk

Toronto, ON
On-site
Posted Oct 14, 2026
1 position

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Employment type: Contract
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Provide technical assistance to end users and support digital systems and websites. Troubleshoot application and website issues, document and escalate complex problems, and explain technical solutions to non-technical users.

Job details

Job Title: Bilingual Help Desk / Application Support Specialist (Intermediate) Location: Toronto, ON – 5 Days Onsite Contract Duration: 1 Year Only candidates legally eligible to work in Canada without the need for visa sponsorship will be contacted. We are looking for a bilingual (English/French) Application Support Specialist to provide technical assistance to end users and support digital systems and websites. Key Responsibilities & Requirements: Previous experience in a Help Desk or IT Support role, troubleshooting end-user IT or website-related issues. Experience working with Interactive Voice Response (IVR) software and digital tools to track and manage inquiries. Experience providing application support for digital systems or websites. Ability to identify, document, and escalate complex application issues to technical teams. Strong communication skills, with the ability to explain technical issues and solutions to non-technical users. Excellent analytical, problem-solving, and decision-making skills. Advanced verbal and written communication skills in both English and French. Important Hiring Requirements: Fluency in both English and French is mandatory. The role requires working onsite in Toronto, five days per week. A mandatory in-person interview is required. No exceptions will be made. This is a 1-year contract opportunity. PlanIT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business needs. Disclosure: This posting represents an active and genuine vacancy with one of Plan IT’s clients and is not intended for speculative or pipeline recruitment. Plan IT and/or its clients may use AI-assisted tools from time to time to support the screening and evaluation of applications; however, these tools do not replace human judgment or decision-making at any stage of the hiring process.

What you’ll do

Requirements

Candidates must have help desk or IT support experience, including troubleshooting end-user or website issues and supporting digital applications. Fluency in spoken and written English and French is mandatory, and candidates must be available to work onsite in Toronto five days per week and attend an in-person interview.