Our mission is to help every provider deliver exceptional care
Toronto, Ontario
PointClickCare is a leading health tech company with one simple mission: to help providers deliver exceptional care. With the largest long‐term and post‐acute care dataset, we power AI-driven healthcare that fuels intelligent transitions, insightful interventions, and financial sustainability. Enhanced by our marketplace of 400+ integrated partners and trusted by over 30,000 provider organizations and every major U.S. health plan, we’re redefining healthcare, so it doesn’t just survive — it thrives.
Remote · Canada
The role involves defining the vision, strategy, and multi-year roadmap for operationalizing AI models within a broader AI platform. The manager will drive execution across the product portfolio and collaborate with cross-functional teams to ensure successful adoption and ROI.
Remote · Canada
Provide world-class technical support to clients using cloud-based pharmacy software, focusing on configuration and application usage. Resolve technical issues through log analysis and research while documenting all interactions in the help desk ticketing system.
Remote · Mississauga, Ontario, Canada
Lead and inspire a team of Solutions Analysts to deliver a world-class customer service experience through coaching and operational oversight. Act as a project manager for process improvements and serve as a point of escalation for high-impact customer issues.
Hybrid · Mississauga
The Principal Product Manager will define the vision, strategy, and multi-year roadmap for operationalizing AI models across the product portfolio. They will collaborate with cross-functional teams to drive execution, ensure successful adoption, and deliver transformative healthcare solutions.
Hybrid · Mississauga
Provide world-class customer support by resolving technical issues related to cloud-based software and pharmacy workflows. Document all interactions thoroughly in the help desk ticketing system while meeting established service delivery guidelines.
Remote · Canada
The role involves reviewing and labeling clinical data to ensure accuracy and alignment for AI model evaluation. The incumbent will act as a clinical subject matter expert to resolve discrepancies and collaborate with technical teams to improve AI solution quality.
Hybrid · Mississauga
The Finance Contracts Analyst reviews customer contracts and financial agreements to ensure accurate billing and revenue operations. They collaborate with cross-functional teams to resolve discrepancies, validate pricing terms, and improve financial processes.
Hybrid · Mississauga
The role involves evolving the customer evidence marketing strategic plan and creating value-based marketing assets to drive revenue and mitigate churn. The manager will collaborate cross-functionally to ensure evidence-based stories are effectively leveraged across various channels and platforms.
Hybrid · Mississauga
The manager will evolve the customer evidence marketing strategic plan and create marketing assets to drive revenue and influence churn mitigation. They will collaborate cross-functionally to ensure evidence-based stories are effectively leveraged across various channels.
Hybrid · Mississauga
The Finance Contracts Analyst is responsible for reviewing customer contracts to ensure accurate billing and revenue operations. They partner with cross-functional teams to resolve discrepancies and improve financial processes.
Remote · Canada, United States
Develop and execute strategic customer engagement plans, focusing on nurture programs and online community management to drive adoption and advocacy. Collaborate cross-functionally to leverage customer insights for product development and marketing campaigns while analyzing program data to reduce churn.
Remote · Canada
The Product Manager will own the strategy, roadmap, and execution of order management products, including migration and onboarding tools for senior care. They will collaborate with engineering and design teams to modernize legacy products using AI and automation to improve clinical workflows.
Remote · Canada
Coordinate the resolution of high-impact customer escalations by partnering with engineering, product, and success teams. Build and standardize the escalation management function, including processes, templates, and data-driven recovery plans.
Remote · Canada
The Escalation Manager will coordinate efforts to resolve high-impact customer issues by working across engineering, product, and support teams. They are responsible for building out the escalation management function, including defining processes, standards, and data-driven recovery plans.
Hybrid · Mississauga
The Product Manager will own the strategy, roadmap, and execution for orders management products, focusing on modernizing legacy systems through AI and automation. They will collaborate across cross-functional teams to translate customer needs into meaningful product outcomes while serving as the subject matter expert.
Hybrid · Mississauga
The manager will evolve the customer engagement marketing strategic plan by overseeing online communities, user groups, and nurture programs. They will collaborate cross-functionally to drive customer advocacy, analyze program data to reduce churn, and align marketing initiatives with sales goals.
Remote · Canada
The Senior Data Governance Analyst leads the execution of the Data Governance program, focusing on cataloging priority data domains and implementing data quality monitoring frameworks. They act as a trusted advisor to Data Owners and Stewards to operationalize data trust processes and support AI-ready data assets.
Remote · Mississauga, Ontario, Canada, Salt Lake City, Utah, United States
The role leads the execution of the Data Governance program, focusing on cataloging priority data domains and implementing data quality monitoring frameworks. It involves acting as a trusted advisor to Data Owners and Stewards to ensure data trust and AI-readiness.
Remote · Canada
Drive revenue growth through strategic account planning, consultative selling, and managing complex multi-stakeholder deals within the healthcare sector. Orchestrate cross-functional teams to deliver client value and ensure long-term account retention and expansion.
Hybrid · Mississauga
Design and build scalable platform services to support clinical operations and real-time care coordination. Drive architectural decisions, ensure system reliability, and mentor team members on modern engineering practices.
