Restaurant Team Member

Job summary

The associate is responsible for providing fast, friendly, and efficient service while preparing quality food products according to company standards. They must also maintain shop cleanliness, handle cash transactions, and ensure compliance with all food safety and security protocols.

Job details

Job Title: Associate Department/Function: Operations Location: Field, Assigned to Specific Shop Reports to (Title): General or Assistant Manager Part-Time - Nonexempt GENERAL DESCRIPTION Earn Between $12.00 and $15.00 + Digital Tips! A Company Associate’s job is to delight customers with great food and good vibes. Since they are the primary point of customer contact, it is up to them to provide our customers an excellent experience by providing fast, friendly and efficient service and by delivering a quality and consistent product every time, in a clean and inviting environment. FOCUS Essential * Demonstrate and reinforce Company’s Behaviors and Values- Great Food, Good Vibes, Achievement, Innovation, Integrity, Teamwork, Community and Belonging * Familiarity with the Potbelly brand and its products * Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per Company recipe manual standards. * Comply with health and safety standards for food, cleanliness and safety of shop. * Maintain personal hygiene standards, including wearing clean Company uniform. * Comply with established food safety requirements and practices. * Comply with shop security and safety standards. * Be speedy and accurate in fulfilling orders. * Handle raw and finished waste according to established procedures. * Delight customers * Engage in friendly conversation with customers in line. * Act with a sense of urgency toward all customers in shop. Other Key Functions * Restock food line, chips and cooler. * Work multiple stations (load, dress, shakes, cash, prep, front) as directed by Manager or Shift Leader * Deliver catering orders as detailed in the Catering Driver and Delivery Agreement. * Prepare meats and cheeses for different sandwiches. * If 18 or older, uses and cleans the automatic slicer & manual chicken slicer to prep food items. * Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash. * Operate cash register: handle, balance and follow all cash handling procedures. * Effectively handle customer complaints/issues. * Take delivery/catering/pickup orders over the phone. * Others duties as assigned. PHYSICAL FUNCTIONS * Ability to stand/walk a minimum of 5 hours or as needed. * Must be able to exert well-paced and frequent mobility for periods of up to 3 hours or as needed. * Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally. * Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data. * Able to work in both warm and cool environments, indoors (95%) and outdoors (5%). * Must be able to tolerate higher levels of noise from music, customer and employee traffic. * Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish. EXPERIENCE, EDUCATION AND BEHAVIORS * Must represent Company Values. * Must be at least 16 years of age * For Illinois employees, all employees are required to become food safety certified within 30 days of employment. Failure to do so will result in termination of employment. * Must be friendly and customer service-oriented. * Strong verbal communication skills. * Must possess neat and clean hygiene. * Ability to handle a knife confidently. * Must be able to work in a fast-paced environment and have a sense of urgency. * Ability to work as a team-player. * Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities. * Must demonstrate leadership behaviors and values that align with Company.

What you’ll do

The associate is responsible for providing fast, friendly, and efficient service while preparing quality food products according to company standards. They must also maintain shop cleanliness, handle cash transactions, and ensure compliance with all food safety and security protocols.

Requirements

Candidates must be at least 16 years old and possess strong verbal communication skills with a customer-service-oriented mindset. The role requires the ability to stand for long periods, lift up to 50 pounds, and work in a fast-paced environment.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Order Fulfillment · Preferred
• Cleaning · Preferred
• Food safety · Preferred
• Cash handling · Preferred
• Food preparation · Preferred
• Communication · Preferred
• Sanitation · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Food Preparation
• Cash Handling
• Food Safety
• Sanitation
• Teamwork
• Communication
• Time Management
• Knife Skills
• Order Fulfillment
• Inventory Management
• Cleaning
• Urgency
• Problem Solving
• Health And Safety Standards
• Food Safety Certification
• Lifting Ability
• Cash Register
• Cleanliness
• Food Safety And Sanitation
• Order Fulfillment Management
• Leadership
• Innovation
• Operations
• Safety Standards
• Seafood Preparation
• Verbal Communication Skills
• Writing

Job areas

• Food & Beverage
• Customer Service & Support
• Retail
• Hospitality
• Restaurant Team Member
• Kitchen Staff
• Kitchen Helpers
• Food Preparation Workers