Retail & Customer Service Associate

Norwich, ON
On-site
Posted Nov 7, 2026
1 position

$21–$23 / hour

Opens an external site

Employment type: Full-time
Experience level: 2+ years
Posting language: English

Job summary

The associate will manage retail store operations, including processing customer orders, maintaining inventory, and providing various printing and document services. They will also handle business-to-business transactions, coordinate local deliveries, and perform data entry tasks using multiple computer programs.

Job details

Office Works is a leading provider of office furniture, supplies, business technology solutions, and managed services for clients across Southwestern Ontario. We are committed to delivering exceptional service and innovative solutions that help businesses operate efficiently. As a Retail & Customer Service Associate, you will play a pivotal role in ensuring excellent customer service to support our clients. We’re looking for a friendly, dependable, and organized individual to join our retail store, office supply operations, and customer service team. If you enjoy helping people, staying organized, and handling a variety of tasks, we’d love to hear from you. We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans. Key Responsibilities Include: Help walk-in customers and manage relationships with business clients for office supply orders. Process orders, create quotes, purchases, and maintain inventory for our retail store. Provide printing, copying, scanning, laminating and shredding services, making stamps, and processing cheque orders. Prepare and pack orders, coordinate local deliveries, and assist with business-to-business transactions. Work extensively at a computer with multiple programs, email, data entry, and online orders. Merchandising, keeping the store clean and organized, creating email advertising, and other day-to-day tasks. 2+ years of experience in retail sales and/or front desk customer service. Experience with POS, retail checkout, or order entry systems. Ability to lift and move boxes, including cases of paper. A valid Driver's License and ability to make occasional local deliveries. Fluent in English. Experience with order processing is a plus. Experience providing print/copy services is a plus. Experience using office computer systems for email, data entry, and online orders is a plus. $21 - $23 per hour, depending on experience. Full-time position Monday-Friday Schedule (approx. 8:30am – 5:15pm)

What you’ll do

Requirements

Candidates must have at least 2 years of experience in retail sales or customer service and proficiency with POS or order entry systems. A valid driver's license is required, along with the physical ability to lift and move boxes and fluency in English.