Retail Expert - Downtown Toronto

Job summary

The Retail Expert is responsible for welcoming consumers, explaining product portfolios, and providing guided discovery and after-sales care. They also manage daily operations, including inventory replenishment, merchandising, and point-of-sale transactions.

Job details

Overview About PPL PPL is a people-first marketing and sales activation agency built around the frontline. We believe exceptional brand experiences begin with teams who feel supported, prepared and valued. Our model includes paid training, access to benefits where eligible, ongoing coaching and genuine opportunities to grow. The Opportunity As a Retail Expert, you are the frontline face of the experience. You will welcome adult consumers, understand their needs, explain the product portfolio, support guided discovery, complete purchases and provide thoughtful after-sales care. You will also help maintain a polished, compliant and well-stocked environment. What You Will Do Create a strong consumer experience Acknowledge each visitor promptly, remain available and create a warm, personalized welcome. Ask effective questions, listen actively and tailor recommendations to individual needs. Guide eligible adult consumers through approved product, accessory and service experiences. Address questions or objections with confidence, empathy and sound judgment. Build trusted relationships with returning visitors through approved clienteling practices. Support Sales and After-Sales Service Explain the multicategory portfolio, loyalty proposition and available support options accurately. Identify appropriate cross-sell or up-sell opportunities without compromising service quality. Complete point-of-sale, payment, registration and cash-handling processes correctly. Troubleshoot basic product issues, manage complaints professionally and offer approved solutions. Follow up with consenting consumers according to established procedures. Contribute to Daily Operations Replenish shelves, check displays and flag inventory concerns. Maintain presentation, cleanliness and merchandising standards throughout each shift. Protect consumer information and use business systems responsibly. Follow all approved procedures, escalation paths and regulatory requirements. Work collaboratively to achieve service, conversion, loyalty and commercial targets. What You Bring Required At least two years of relevant consumer-facing experience in retail, hospitality, service or care. Comfort using point-of-sale technology, Microsoft Office and related business tools. Excellent interpersonal skills, clear communication and a naturally engaging presence. Ability to learn technical product information and explain it in simple language. Sound judgment, attention to detail and composure in a fast-paced setting. Availability to work a flexible retail schedule, including evenings, weekends and holidays as required. Preferred Experience spanning sales, service, clienteling or after-sales support. Previous work within a premium, highly regulated or adult-only environment. Core strengths Consumer focus and empathy. Achievement orientation. Problem-solving and critical thinking. Agility, collaboration and trust. Accountability for results. Important to Know This position supports a regulated, adult-only retail environment. Every team member must follow all age-verification, privacy, marketing, health and safety, security, cash-handling and operating requirements. What PPL Provides Hourly pay of $27/hr plus bonus Paid, role-specific onboarding and continued product education. Hands-on coaching from leaders who understand frontline realities. Access to benefits based on eligibility and program terms. Clear pathways toward expanded responsibility and upward mobility. A respectful workplace where feedback, accountability and contribution matter. Our Commitment PPL is committed to an inclusive, accessible hiring process. We welcome applicants from all backgrounds and will provide accommodation throughout recruitment upon request.

What you’ll do

The Retail Expert is responsible for welcoming consumers, explaining product portfolios, and providing guided discovery and after-sales care. They also manage daily operations, including inventory replenishment, merchandising, and point-of-sale transactions.

Requirements

Candidates must have at least two years of relevant consumer-facing experience in retail, hospitality, or service. Proficiency with point-of-sale technology and Microsoft Office is required, along with the ability to work a flexible schedule including evenings and weekends.

Benefits

• Paid training
• Access to benefits
• Ongoing coaching
• Product education

Listed skills

• Customer service · Preferred
• Cash handling · Preferred
• Inventory management · Preferred
• Communication · Preferred
• interpersonal skills · Preferred
• Problem solving · Preferred
• Critical Thinking · Preferred
• Product Knowledge · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail sales
• Customer service
• Clienteling
• Point-of-sale technology
• Cash handling
• Inventory management
• Communication
• Interpersonal skills
• Problem-solving
• Critical thinking
• Merchandising
• Product knowledge
• Microsoft Office
• Cash Handling
• Empathy
• Cross-Selling
• Composure
• Accountability
• After Sales Support
• Business Systems
• Consumer Behaviour
• Cleanliness
• Critical Thinking
• Sales
• Marketing
• Hospitality Service
• Interpersonal Communications
• Problem Solving
• Operations
• Point Of Sale
• Project Portfolio Management
• Regulatory Requirements
• Relationship Building
• Coaching
• Troubleshooting (Problem Solving)
• Detail Oriented

Job areas

• Retail
• Sales
• Customer Service & Support
• Retail Experience Manager
• Unclassified Specialized Occupation

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