shop manager
The Shop Manager is responsible for directing daily operations, managing staff, and overseeing the procurement of merchandise. Key duties include implementing marketing strategies, monitoring budgets, and resolving customer complaints.
- On-site
- Surrey, BC
- Posted Apr 12, 2026
- Apply by Aug 30, 2026
- 1 position
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Job summary
Overview Languages English Education Secondary (high) school graduation certificate Experience 5 years or more On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Direct and control daily operations Evaluate daily operations Plan and organize daily operations Manage staff and assign duties Determine merchandise and services to be sold Implement price and credits policies Locate, select and procure merchandise for resale Develop and implement marketing strategies Plan budgets and monitor revenues and expenses Determine staffing requirements Resolve issues that may arise, including customer requests, complaints and supply shortages Recruit, hire and supervise staff and/or volunteers Supervision 16-20 people Additional information Work conditions and physical capabilities Fast-paced environment Attention to detail Standing for extended periods Personal suitability Client focus Excellent oral communication Flexibility Organized Team player
What you’ll do
The Shop Manager is responsible for directing daily operations, managing staff, and overseeing the procurement of merchandise. Key duties include implementing marketing strategies, monitoring budgets, and resolving customer complaints.
Requirements
Candidates must have a high school graduation certificate and at least 5 years of relevant experience. The role requires strong organizational skills, flexibility, and the ability to work in a fast-paced environment.
Listed skills
- Customer servicePreferred
- OrganizationPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Daily Operations Management
- Staff Supervision
- Budget Planning
- Marketing Strategies
- Merchandise Procurement
- Customer Service
- Recruitment
- Staffing Requirements
- Price and Credit Policies
- Revenue Monitoring
- Oral Communication
- Organization
Job areas
- Retail
- Management & Leadership
- Sales
- Food & Beverage
- Manufacturing
Additional details
- Minimum education
- High school
- Minimum experience
- 5+ years
- Apply by
- Aug 30, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level