Shop Manager

Job summary

Direct and evaluate daily shop operations, including merchandise selection, procurement, pricing, marketing, budgeting, and financial monitoring. Recruit, hire, supervise, and assign duties to staff, while resolving customer concerns and supply issues.

Job details

Overview Languages English Education Secondary (high) school graduation certificate Experience 5 years or more On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Direct and control daily operations Evaluate daily operations Plan and organize daily operations Manage staff and assign duties Determine merchandise and services to be sold Implement price and credits policies Locate, select and procure merchandise for resale Develop and implement marketing strategies Plan budgets and monitor revenues and expenses Determine staffing requirements Resolve issues that may arise, including customer requests, complaints and supply shortages Recruit, hire and supervise staff and/or volunteers Supervision 16-20 people Additional information Work conditions and physical capabilities Fast-paced environment Attention to detail Standing for extended periods Personal suitability Client focus Excellent oral communication Flexibility Organized Team player

What you’ll do

Direct and evaluate daily shop operations, including merchandise selection, procurement, pricing, marketing, budgeting, and financial monitoring. Recruit, hire, supervise, and assign duties to staff, while resolving customer concerns and supply issues.

Requirements

Requires a secondary school graduation certificate and at least five years of experience. The role also calls for customer focus, strong oral communication, flexibility, organization, teamwork, attention to detail, and the ability to work in a fast-paced environment while standing for extended periods.

Listed skills

• Procurement · Preferred
• Budgeting · Preferred
• Customer service · Preferred
• Organization · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Daily Operations Management
• Staff Supervision
• Staff Scheduling
• Merchandise Selection
• Procurement
• Pricing Policies
• Marketing Strategy
• Budgeting
• Revenue and Expense Monitoring
• Recruitment and Hiring
• Customer Service
• Complaint Resolution
• Inventory and Supply Issue Resolution
• Oral Communication
• Organization
• Teamwork

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Marketing

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