Business Operations Associate

About Prava Prava is a VC-backed startup that helps physical, occupational, ABA, and speech therapists start, run, and grow independent private practices with the support of AI. We provide the infrastructure clinicians need to succeed - including software, credentialing, billing, referral management, and administrative operations - so they can focus on delivering exceptional care. The Role We're hiring an Operations & Strategy Manager to help shape and execute Prava's highest-impact priorities. This is a highly cross-functional, hands-on individual contributor role at the intersection of strategy, operations, and technology. You'll work directly with executive leadership on some of the company's most important strategic and operational initiatives, personally owning projects from idea through execution and delivering measurable business outcomes. No two months will look the same. You might redesign a core business process, improve a critical business metric, evaluate a new market opportunity, launch a new operational initiative, or partner with Engineering to build internal tools and AI-powered experiences that improve both our internal operations and our customer experience. Success in this role requires strong analytical thinking, structured problem-solving, intellectual curiosity, sound judgment, strong communication, and a relentless sense of ownership. You'll be equally comfortable analyzing data, working alongside frontline teams to solve operational challenges, partnering with engineers to build new capabilities, and communicating insights and recommendations to executive leadership. The people who succeed in this role are builders who enjoy questioning how things work, embracing ambiguity, and turning ideas into measurable business outcomes. This role offers broad exposure across every part of the business and the opportunity to make a meaningful impact as Prava continues to grow. If you're excited by working across functions, learning new parts of the business, and using technology and AI to build better ways of operating, we'd love to hear from you. Responsibilities Own high-priority strategic and operational initiatives from problem definition through execution, partnering closely with executive leadership and cross-functional teams. Work directly with frontline and back-office teams to understand operational challenges firsthand, identify root causes, design scalable solutions, and ensure successful adoption through SOPs, training, quality standards, and performance metrics. Identify opportunities to improve business performance and operational metrics using data, customer insights, and structured analysis, then drive measurable outcomes through execution. Build dashboards, analyses, financial models, and business cases that provide visibility into company performance and support executive decision-making. Partner closely with Product and Engineering to design, build, test, and deploy AI agents, internal tools, and workflow automations that improve operational efficiency and client experience. Drive cross-functional initiatives across Operations, Product, Engineering, Revenue Cycle, Provider Success, Customer Support, Growth, and other teams to solve complex business challenges and launch new capabilities. Take on other high-priority strategic and operational initiatives as the needs of the business evolve. What We're Looking For 3+ years of experience in Strategy, Business Operations, Product Operations, Corporate Strategy, Management Consulting, Investment Banking, Private Equity, or a similar analytical role. Intellectually curious with a genuine desire to understand every part of the business and quickly learn new domains. A scrappy, resourceful builder who thrives in ambiguity and enjoys creating structure where none exists, solving difficult problems, and building scalable solutions. A strong owner who balances strategic thinking with hands-on execution, takes initiative, embraces accountability, and rolls up their sleeves to get things done. Strong analytical and structured problem-solving skills with the ability to use data and sound judgment to make decisions. Strong communicator who can build trust and collaborate effectively with frontline team members, cross-functional partners, customers, and executive leadership. Excited to leverage technology and AI to build internal tools, improve operations, and create exceptional experiences for our clients. Healthcare or healthcare technology experience is a plus, but not required.

Lead high-priority strategic and operational initiatives from definition through execution to drive measurable business outcomes. Partner with executive leadership and engineering teams to build AI-powered tools and scalable internal processes.

Requires 3+ years of experience in strategy, business operations, consulting, or a similar analytical role. Candidates must possess strong analytical skills, a builder mindset, and the ability to thrive in ambiguous environments.

• Problem solvingPreferred
• Data analysisPreferred
• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Strategic Planning
• Business Operations
• Data Analysis
• Financial Modeling
• Cross-functional Leadership
• Process Redesign
• Project Management
• Problem Solving
• AI Implementation
• Stakeholder Management
• SOP Development
• Analytical Thinking

• Management & Leadership
• Healthcare
• Consulting
• Software
• Data & Analytics

Minimum experience

3+ years

Apply by

Feb 6, 2027

Posting language

English

Working hours

40 hours per week

Location requirements

Country, Greater Toronto Area, Canada

Seniority

Mid-Senior level

Application method

Direct apply is available