Service Advisor
- Thornhill, BC
- On-site
- Posted Oct 10, 2026
- 1 position
$20–$25 / hour
Opens an external site
- Employment type
- Full-time
- Experience level
- Mid-level · 2+ years
- Posting language
- English
- Working hours
- 40 hours per week
Job summary
The Service Advisor acts as the primary point of contact for customers, managing the service process from intake to delivery. They are responsible for building trust, presenting estimates, and coordinating between customers and technicians to ensure shop efficiency.
Job details
Benefits: * Locally Owned Business * Team oriented environment * Opportunity for Growth * Flexibility * Competitive Compensation * Bonus based on performance * Company parties * Training & development * Competitive salary * Dental insurance * Employee discounts * Health insurance * Paid time off * Vision insurance * Wellness resources The Service Advisor Role We’re looking for a Service Advisor who understands how to balance customer care, clear communication, and sales. This role serves as the primary point of contact for customers throughout the service process and is responsible for building trust, presenting recommendations, coordinating workflow, and ensuring a professional experience from intake through delivery. The Service Advisor plays a critical role in customer satisfaction, shop efficiency, and revenue growth. Requirements and Responsibilities • Greet customers professionally and guide them through the intake and inspection process • Build and present estimates using digital inspections and approved pricing guidelines • Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations • Follow all intake, documentation, follow up, and delivery procedures • Ensure a positive final experience through quality control, delivery review, and post service follow up You May Be a Great Fit If You: • Enjoy working directly with customers and building long term relationships • Are comfortable presenting recommendations and asking for the sale • Stay organized and calm while managing multiple vehicles and customers • Follow processes and scripts consistently without cutting corners • Take ownership of the full customer experience from start to finish Why Join Our Team? Because this role puts you at the center of the customer experience and the success of the shop. You’ll have the opportunity to build trust, drive results, and grow within a locally owned business that values professionalism, accountability, teamwork, and doing things the right way.
What you’ll do
The Service Advisor acts as the primary point of contact for customers, managing the service process from intake to delivery. They are responsible for building trust, presenting estimates, and coordinating between customers and technicians to ensure shop efficiency.
Requirements
Candidates should be comfortable presenting recommendations and managing multiple vehicles while maintaining clear communication. The role requires strong organizational skills and the ability to follow established documentation and delivery procedures consistently.
Benefits
- Competitive compensation
- Performance bonus
- Training and development
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
- Wellness resources
Listed skills
- Customer service · Preferred
- Communication · Preferred
- Sales · Preferred
- Documentation · Preferred
- Quality Control · Preferred
- Relationship Building · Preferred
- Time management · Preferred
- Organization · Preferred
- Problem solving · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Customer service
- Communication
- Sales
- Estimating
- Digital inspections
- Workflow coordination
- Documentation
- Quality control
- Relationship building
- Time management
- Organization
- Problem solving
- Building Trust
- Professionalism
- Accountability
- Workflow Management
- Time Off Management
- Customer Service
- Vision Insurance
- Team Oriented
- Revenue Growth
- Greeting Customers
- Quality Control
- Teamwork
Job areas
- Customer Service & Support
- Sales
- Trades
- Service Advisor
- Automotive Customer Service Representative
- Contact Centre Information Clerks
- Customer Service Representatives