Solutions Architect

Job summary

Own the architecture and solution design for endpoint management platforms, including standards, deployment approaches, governance, and the end-to-end process from base image through support. Serve as the technical lead and subject matter expert, mentor the implementation team, support the associate end-user technology experience, and manage the hardware lifecycle for end-user devices.

Job details

POSITION: End User Technology Solutions Architect POSITION TYPE: Contract, full-time, 12 months LOCATION: Greater Toronto Area WORK SETTING: Hybrid, 3 days from the East Toronto office REQUIRED: University Degree in computer science or related discipline 6+ years of progressive experience in End-User Computing (EUC), IT infrastructure architecture, or systems engineering 2+ years of experience leading end-user technology changes, mentoring a technical team to support implementation, and educating end-users Hands-on architectural experience with Unified Enterprise Management platforms such as Microsoft Endpoint Manager (Intune), HCL BigFix, VMware, Virtual Apps and Desktops, or AWS End User Computing Comprehensive understanding of Windows 11, macOS, mobile device management (MDM) for iOS/Android, and meeting room hardware (end-user education, utilization, configuration, support of meetings) Familiarity with identity architectures (Azure AD / Entra ID, Okta) and associated endpoint security principles Proficiency in scripting and automation (e.g., PowerShell, Python) to streamline IT operations and packaging solutions Exceptional stakeholder management and communication skills, with the ability to translate technical terms into clear, user-friendly business language RESPONSIBILITIES: Please provide input into the shared strategy for the endpoint ecosystem and take ownership of the architecture & solution design for the platforms used to deploy and manage associate endpoint ecosystems. Design endpoint management solutions, including configuration standards and deployment approaches, ensuring alignment with enterprise standards, security requirements, and business objectives. Governance of the end-to-end process from base image to deployment to support. Serve as the Subject Matter Expert, technical lead, 3rd-level support, mentor, and share knowledge with the implementations team (~5 people) Act as the primary technical owner for the overall associate experience related to end-user technology solutions, including desktops, laptops, mobile devices, printers, and meeting rooms. Manage the end-to-end hardware lifecycle for end-user devices, establishing standards and controls to ensure assets are tracked and upgraded regularly.

What you’ll do

Own the architecture and solution design for endpoint management platforms, including standards, deployment approaches, governance, and the end-to-end process from base image through support. Serve as the technical lead and subject matter expert, mentor the implementation team, support the associate end-user technology experience, and manage the hardware lifecycle for end-user devices.

Requirements

Requires a university degree in computer science or a related discipline and at least six years of progressive experience in end-user computing, infrastructure architecture, or systems engineering. Candidates also need at least two years leading end-user technology changes, hands-on experience with enterprise endpoint management platforms, knowledge of operating systems, mobile device management, identity and security, scripting and automation, and strong stakeholder communication skills.

Listed skills

• VMware · Preferred
• Okta · Preferred
• Python · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• End-User Computing
• IT Infrastructure Architecture
• Endpoint Management
• Microsoft Intune
• HCL BigFix
• VMware
• Virtual Apps And Desktops
• AWS End User Computing
• Windows 11
• macOS
• Mobile Device Management
• Azure AD / Entra ID
• Okta
• Endpoint Security
• PowerShell
• Python

Job areas

• Technology
• Management & Leadership
• Customer Service & Support

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