Service Advisor

Job summary

The Service Advisor is responsible for greeting customers, managing appointments, and handling all inquiries in person or over the phone. They must also perform vehicle walk-arounds, verify warranty and recall information, and accurately complete work orders.

Job details

Winners Work Here! Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work. Who is Premier Truck Group? Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it. Why Join Our Winning Team? When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including: Employee Discounts Medical, Dental, and Vision Insurance Life Insurance Employee Assistant Programs Paid Holidays and Paid Time Off Group RRSP with Employer Match Training Work-Life Balance Here are some quick insights into this opportunity. We would love to discuss it with you in more detail! Service Advisor Responsibilities: Greet all customers whether on the phone or in person. Responsible for setting appointments answering calls and all inquiries Physically walk the unit with the customer to complete “Walk Around Sheet” (including last 8 of VIN, mileage, window tag, steering wheel tag) Review walk around with customer and have them approve Verify and print any warranty or recalls for customers vehicle Verify customer contact information and method of payment including credit authorization. Complete and sign Work Order Check history attach to work order Be sure to attach all functional sheets to work order inclusive Come Backs(Red), Quality Control(yellow) Enter pertinent information in SSI for Express Assessment. Service Advisor Requirements: A high school diploma and/or GED is required. Combination of education, training, or experience that provides the required knowledge, skill, and abilities. $21-$24 hourly \n \n CAIND-Service Ready to Join? Apply now to learn more about what Premier Truck Group has to offer! PTG is committed to fostering an equitable, inclusive and accessible environment where all employees and customers are valued, respected and supported.

What you’ll do

The Service Advisor is responsible for greeting customers, managing appointments, and handling all inquiries in person or over the phone. They must also perform vehicle walk-arounds, verify warranty and recall information, and accurately complete work orders.

Requirements

Candidates must possess a high school diploma or GED. A combination of education, training, or relevant experience that provides the necessary knowledge and skills is required.

Benefits

• Employee Discounts • Medical Insurance • Dental Insurance • Vision Insurance • Life Insurance • Employee Assistant Programs • Paid Holidays • Paid Time Off • Group RRSP with Employer Match • Training

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Appointment Scheduling
• Communication
• Vehicle Inspection
• Warranty Verification
• Recall Verification
• Work Order Management
• Data Entry
• Record Keeping
• Problem Solving
• Attention To Detail
• Time Management
• Time Off Management
• Operational Excellence
• Supplemental Security Income
• Setting Appointments
• Greeting Customers
• Quality Control
• Detail Oriented

Job areas

• Customer Service & Support
• Transportation
• Retail
• Administrative
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives