Web-to-Print Solutions Specialist

Job summary

Onboard and train new clients, provide ongoing support and consultation, troubleshoot storefront issues, and help retain customers. Identify and solicit prospective clients, promote additional services, and support sales campaigns, proposals, contracts, and CRM activities.

Job details

We are looking for individuals with valuable experience and knowledge in web to print software to join our team. The overall purpose of this position is to facilitate and execute inside and outside sales campaigns whilst being active in increasing client retention rates. Due to a subscription-based business model customer retention is of paramount importance to PressCentric. Therefore, it is necessary to provide first class ongoing customer support and training. New clients can often be unfamiliar with web to print systems and will require consultation on best practices when providing managed print services to their customers. Duties Will Include, But Not Limited To Help with initial setup, training and on-boarding of new clients and retain clients past the trial period. Provide ongoing customer support and training on system operation for existing clients. Consult with clients after sale on the best practices for web to print solutions. Troubleshoot technical problems, providing immediate CSS or HTML fixes for smaller aesthetic issues or provide input to developers when storefronts or services must be tailored to suit clients’ needs. Identify potential clients who could benefit from web to print technology and solicit them. Promote additional services to existing clients. Assist in development of reports and proposals as part of sales presentations to illustrate benefits of using our services. Prepare and administer sales contracts using DocuSign. Conduct sales transactions through Internet-based electronic commerce. Create and manage Salesforce campaigns & ZenDesk macros Skills And Requirements High School graduate Ability to communicate persuasively in English Minimum one year of computer or technical sales experience in web-to-print services Experience with print management and print production systems Experience with and knowledge of print provider business methodologies Practical knowledge of SEO / marketing in a print provider context Knowledge of Salesforce.com, OpenOffice, HTML and CSS software Completion of grade 12 or higher computer courses would be an asset Sound like you? Apply Today. Apply Here Send in your CV and cover letter describing your experience and expected compensation. Name:* Email:* Phone Applying for: Please SelectFront End Web DeveloperBack End Developer (Java)Senior Customer Support SpecialistBusiness Developer Cover Letter (Optional) CV/Resume (Required):*

What you’ll do

Onboard and train new clients, provide ongoing support and consultation, troubleshoot storefront issues, and help retain customers. Identify and solicit prospective clients, promote additional services, and support sales campaigns, proposals, contracts, and CRM activities.

Requirements

Requires a high school education, persuasive English communication, and at least one year of computer or technical sales experience in web-to-print services. Candidates should have knowledge of print management, print production, print-provider business practices, SEO and marketing, and tools including Salesforce, OpenOffice, HTML, and CSS; grade 12 or higher computer courses are an asset.

Listed skills

• Customer support · Preferred
• HTML · Preferred
• CSS · Preferred
• Troubleshooting · Preferred
• Salesforce · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Web-to-Print Software
• Customer Support
• Customer Training
• Client Retention
• Technical Sales
• Print Management
• Print Production
• Consultative Sales
• Troubleshooting
• HTML
• CSS
• SEO
• Marketing
• Salesforce
• Zendesk

Job areas

• Sales
• Customer Service & Support
• Technology
• Marketing

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