Intake Specialist

Job description: At Preszler Law Firm, we believe our people, our culture and the way we do business is important. That's why when we hire; we look for a combination of fit and skills. We have an exciting opportunity to join as hybrid Intake Specialist working in the Litigation Department based in Alberta. Your role will include but are not limited to the following: Main Tasks and Responsibilities: Handle incoming calls from potential clients. Evaluate potential client cases to determine if they meet our firm’s case criteria. Ensure that client information is properly documented. Schedule appointments. Perform other job-related duties as assigned. Experience: Background in sales and/or customer service. Highly organized with the ability to multi-task, learn fast, and work in a team environment. Strong work ethic and self-starter, ability to effectively manage multiple priorities and adapt to change within a fast-paced environment.. Detail oriented. A people person with a friendly and compassionate attitude. Exceptional oral and written communication skills with the ability to quickly develop a rapport with potential clients over the telephone or in person. General computer and typing skills. An interest to help vulnerable people going through a traumatic time in their lives. We offer a friendly work environment and a competitive salary. This is a full-time position that requires a minimum of three days per week in the office. We thank all applicants however only candidates selected for an interview will be contacted. Job Types: Full-time. **Must be available to work 3 days a week in-office** Benefits: Company events Employee assistance program Extended health care Flexible schedule Life insurance On-site gym Paid time off Work from home Experience: Customer service: 4 years (required) insurance adjusting: 2 years (preferred) law office: 3 years (preferred) case management: 2 years (required) Work Location: Hybrid

Handle incoming calls from potential clients and evaluate cases to determine if they meet the firm's criteria. Ensure all client information is accurately documented and manage appointment scheduling.

Requires at least 4 years of customer service and 2 years of case management experience. Candidates should possess strong communication skills and the ability to work in a fast-paced legal environment.

• Company events • Employee assistance program • Extended health care • Flexible schedule • Life insurance • On-site gym • Paid time off • Work from home

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Case Management
• Sales
• Case Evaluation
• Appointment Scheduling
• Communication Skills
• Multi-tasking
• Organization
• Typing
• Computer Skills
• Rapport Building
• Documentation

• Legal
• Customer Service & Support
• Administrative
• Sales

Minimum experience

2+ years

Apply by

Aug 23, 2026

Posting language

English

Working hours

40 hours per week

Office presence

3 days per week

Seniority

Entry level

Application method

Direct apply is available