Experience Research Consultant

Title: Experience Research Consultant Location: Toronto, Canada Duration: 6 months to 18 months About the Role We are seeking an experienced Experience Research Consultant to join our Product & Customer Experience Research team supporting innovative, customer-centric product development initiatives. This role will focus on a loyalty-related project and play a key role in shaping product strategy through qualitative, quantitative, and secondary research. The ideal candidate is passionate about understanding customer behavior, translating research into actionable insights, and collaborating with cross-functional teams to deliver exceptional user experiences. Responsibilities Lead end-to-end UX and customer experience research initiatives. Design, conduct, and synthesize qualitative, quantitative, and secondary research. Plan and execute research activities including: User interviews, Ethnographic research, Contextual inquiry, Usability testing, Surveys, Concept and MVP validation Analyze research findings and translate them into clear, actionable recommendations. Present research insights to product teams and senior stakeholders. Collaborate closely with Product Managers, Designers, Strategists, and cross-functional teams. Help validate customer needs and reduce product risk through evidence-based research. Support multiple research projects in a fast-paced innovation environment. Required Qualifications Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Anthropology, Sociology, Behavioral Economics, Marketing, or a related research discipline. 5+ years of experience in UX Research, Customer Experience Research, Market Research, Behavioral Research, or similar roles. Strong experience with both qualitative and quantitative research methodologies. Experience conducting secondary research and competitive analysis. Proven ability to synthesize complex data into meaningful insights and business recommendations. Familiarity with product development lifecycles, MVP testing, and iterative design processes. Excellent communication, storytelling, and presentation skills. Ability to work independently and collaborate across global, cross-functional teams. Preferred Qualifications Experience within the payments, fintech, loyalty, digital identity, or marketplace industries. Experience supporting product innovation and customer experience strategy. Knowledge of customer-centered design principles.

Lead end-to-end UX and customer experience research initiatives to support loyalty-related product development. Translate research findings into actionable insights and collaborate with cross-functional teams to shape product strategy.

Requires a degree in HCI, Psychology, or a related field with over 5 years of experience in UX or market research. Candidates must be proficient in both qualitative and quantitative methodologies and have experience with product development lifecycles.

Identified from the job description. Confirm important requirements above.

• UX Research
• Customer Experience Research
• Qualitative Research
• Quantitative Research
• Secondary Research
• User Interviews
• Ethnographic Research
• Contextual Inquiry
• Usability Testing
• Surveys
• MVP Validation
• Competitive Analysis
• Data Synthesis
• Storytelling
• Stakeholder Presentation
• Customer-Centered Design

• Science & Research
• Consulting
• Data & Analytics
• Marketing
• Finance & Accounting

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Apply by

Sep 29, 2026

Posting language

English

Working hours

40 hours per week

Location requirements

Country, Toronto, Ontario, Canada

Seniority

Mid-Senior level

Application method

Direct apply is available