Guest Services Representative

Primaris REIT is currently hiring a dedicated and enthusiastic Guest Services Representative to join our team at our Sunridge Mall in Calgary, AB. If you have a genuine passion for delivering exceptional customer service and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you! As the Guest Services Representative, you will serve as the primary point of contact for customers and tenants and assist with various property programs and support. Your friendly demeanor, in-depth knowledge of the property, and willingness to go the extra mile will contribute to the success of our team. Duties and responsibilities include: Providing exceptional support to customers and tenants Assist in the facilitation of the property gift card program Assist in the administration of the lost and found program Providing directions to shoppers Answering calls and emails Registering customers for the “Parenting Room” (where applicable) Maintaining employee manuals Coordinating rentals Administering vending machine refunds Restocking and organizing information brochures Other duties as assigned Vacancy Status: Replacement Requirements: To excel in this role, we are looking for candidates who are energetic, have a willingness to learn and have exceptional customer service skills. The below are requirements for the role: Completed or are working towards a Secondary School diploma or equivalent 1+ years of customer service experience Microsoft Office experience is considered an asset First Aid, CPR, and AED certifications are considered an asset Knowledge or willingness to learn Health & Safety procedures Join us and play a vital role in providing outstanding experiences to our valued customers and tenants. We are seeking individuals with a positive attitude, excellent communication skills, and a strong commitment to ensuring customer satisfaction. Compensation: At Primaris, we believe in rewarding talent with competitive wages and total compensation package. Your compensation is thoughtfully determined based on factors such as location, job level, relevant education or training, experience, knowledge, skills, and abilities, while ensuring internal equity and alignment with market data. Expected Hourly Range: CAD $15.00 – $17.00 Please note: This is the expected range for the position however, it should not discourage you from applying. If you believe you’re a strong fit for the role, we encourage you to submit your application regardless of salary expectations. Beyond salary, our total rewards approach reflects our commitment to recognizing your contributions and supporting your growth. AI Use & Accommodation: To manage the large volume of applications, AI may be used in the recruitment process. If your qualifications align with the requirements of this role, you may be contacted for next steps. Primaris REIT is an equal opportunity employer, committed to providing fair recruitment and employment practices to all employees and applicants. If you require accommodation for this role, please contact careers@primarisreit.com. How to Apply: If you are ready to embark on a rewarding career in the exciting world of real estate, we would love to hear from you! We appreciate all applications and will only contact those selected for an interview. Join our team as a Guest Services Representative and contribute to creating a positive and welcoming shopping experience. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com. Primaris REIT is Canada’s leading enclosed shopping centre-focused real estate investment trust. We own and operate a portfolio of 15.2 million square feet of dominant enclosed shopping centres valued at approximately $5.2 billion at Primaris’ share. Our vision is to champion and elevate retail for Canadians by creating an exceptional experience for our customers while maintaining a strong presence in the industry.

The representative serves as the primary point of contact for customers and tenants, providing directions and support. Key tasks include managing the gift card and lost and found programs, coordinating rentals, and handling administrative duties.

Candidates should have a secondary school diploma or be working towards one, with at least one year of customer service experience. Proficiency in Microsoft Office and certifications in First Aid, CPR, and AED are considered assets.

• Customer servicePreferred
• First AidPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication Skills
• Microsoft Office
• First Aid
• CPR
• AED Certification
• Health & Safety Procedures
• Administrative Support
• Conflict Resolution
• Information Management

• Customer Service & Support
• Retail
• Hospitality
• Administrative
• Sales

Minimum education

High school

Minimum experience

0+ years

Apply by

Aug 23, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available