Service Writer - Heavy Equipment

Job summary

The Service Writer provides administrative and operational support to the Fleet Service Department, including work order management, WIP tracking, and payroll documentation. They coordinate third-party services and maintain accurate equipment records to ensure the efficient operation of the service facility.

Job details

Job Overview: SUMMARY The Service Writer provides administrative and operational support to the Fleet Service Department, with responsibility for work order administration, WIP tracking and reporting, employee time and payroll documentation, equipment records, and service coordination. This role works closely with the Shop Foreman and other stakeholders to maintain accurate records, coordinate third-party services and regulatory inspections, monitor work orders through completion, and support the efficient day-to-day operation of the Acheson fleet service facility. Location: Acheson, AB JOB DUTIES Assist in tracking incoming and outgoing customer equipment for yard listing Track the progress of work orders during repair to update status changes and maintain accurate WIP reporting Prepare WIP reporting Open and revise new work orders/segments as required Review Work Orders to ensure accuracy before completion Enter Daily Work Journals into system & update Work Order List Create & submit weekly payroll reports to HR Create & submit Employee Change Forms, as required Manage vacation calendar for Acheson (office & shop employees) Enter scope of work for estimate drafts from RMI’s Prepare estimate drafts as required Assist Shop Foreman with the maintenance of work orders in progress to ensure timely closure Book third party field calls, follow-up to ensure completion and enter vendor invoices into work orders, act as point of contact Manage CVIP’s, CERT’s, and Mechanical Inspection, including advise respective sites of pending expirations Book appointments for expiring units Update records in Fleet Management System & equipment files in network drive Order coffee / supplies bi-weekly Assist with maintaining lunchroom cleanliness Back-up coverage for Poplar Creek Administrator Other duties as required by management QUALIFICATIONS/SKILLS High school diploma, or an acceptable combination of education and experience Strong organizational and communication skills Skilled in the use of MS Office (Word, Excel, Outlook, PowerPoint) and internet-based programs Basic knowledge of accounting practices preferred General understanding of mechanical/technical terms considered an asset #LI-AK1

What you’ll do

The Service Writer provides administrative and operational support to the Fleet Service Department, including work order management, WIP tracking, and payroll documentation. They coordinate third-party services and maintain accurate equipment records to ensure the efficient operation of the service facility.

Requirements

Candidates must have a high school diploma or an equivalent combination of education and experience. Proficiency in MS Office and strong organizational and communication skills are required for this role.

Listed skills

• MS-Office · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Work order administration
• WIP tracking
• Payroll documentation
• Equipment records management
• Service coordination
• MS Office
• Excel
• Word
• Outlook
• PowerPoint
• Accounting practices
• Fleet management
• Regulatory inspections
• Communication skills
• Organizational skills
• Payroll Reporting
• Microsoft Excel
• Accounting
• Management
• Cleanliness
• Communication
• Invoicing
• Mechanical Inspection
• Microsoft Outlook
• Microsoft Office
• Microsoft PowerPoint
• Coordinating
• Setting Appointments

Job areas

• Administrative
• Logistics
• Trades
• Manufacturing
• Finance & Accounting
• Heavy Equipment Operator
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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