Claims Specialist

Job summary

The Claims Specialist will negotiate and resolve third-party property and utility damage claims by working directly with liable parties and their insurance providers. Responsibilities include documenting claims in a proprietary database, conducting daily inbound/outbound calls, and collaborating with field investigators to defend liability.

Job details

Job Summary Project Resources Group (PRG) is seeking a Claims Recovery Specialist for our Denver, CO office. Be part of our expanding team focused on recovering third-party property and utility damage claims, primarily in a B2B setting. We’re looking for motivated, detail-oriented professionals with strong negotiation skills. Experience in collections or insurance adjusting is highly relevant and transferable. We offer a competitive base salary plus commission. Key Responsibilities Resolve and negotiate claims recovery of repair and replacement costs on third-party cable/fiber and utility damages across multiple state lines, via phone, email, and letters. Work directly with liable parties’ insurance providers to defend and negotiate claims settlements. Collaborate with claims departments and management of liable parties, from small businesses to large corporations to municipalities. Learn, understand, and be able to utilize state dig laws and statutes, 811 excavator requirements, NESC standards, CGA guidelines, etc. Develop a professional working relationship with damaging parties, on-site field investigators, management, and other personnel. Conduct 40-50 inbound/outbound calls daily, approximately 2-2.5 hours of total talk time throughout the day. Enter notes and documentation throughout the recovery process into the company’s proprietary Claims Database Tool. Use a calendar and diary system to coordinate handling claims to be worked twice weekly. Follow advanced claim handling procedures as detailed by the OPD Claims Manager. Use photographs, narratives, job costs, site sketches, locate tickets, and other components on-site field investigators provide to visualize and understand the damage scene to defend liability accurately. Participate in weekly department meetings to discuss individual and team recovery tactics, strategies, and goals. Maintain a working knowledge of the entire PRG claims recovery process. Preferred Qualifications Strong proficiency in Microsoft Word, Outlook, and Excel. Tech-savvy with the ability to quickly adapt to new software and systems. Excellent written and verbal communication skills, with an emphasis on professional phone and email correspondence. Familiarity with the construction, cable, or utility locate industries is advantageous. Understanding of B2B construction, claims management, recovery, or insurance claim negotiation and settlement processes is preferred. Ideally, 3–5 years of experience in claims, recovery, and/or the insurance industry. College education is preferred. Bilingual in Spanish is a plus. Compensation and Benefits We offer a competitive hourly pay ($20-$24/hour based on experience), plus the potential to earn substantial commissions up to $4,000-$10,000 monthly based on performance. Along with a comprehensive benefits package, including: Medical, dental, and vision coverage for employees and dependents 401(k) retirement plan, with company match after 1 year Short-term disability coverage after 1 year Paid time off and holidays Additional perks such as company-paid life insurance, and other supplemental insurances available #INDCS

What you’ll do

The Claims Specialist will negotiate and resolve third-party property and utility damage claims by working directly with liable parties and their insurance providers. Responsibilities include documenting claims in a proprietary database, conducting daily inbound/outbound calls, and collaborating with field investigators to defend liability.

Requirements

Candidates should have 3–5 years of experience in claims, recovery, or the insurance industry, with strong proficiency in Microsoft Office. A college education is preferred, and familiarity with construction or utility locate industries is considered an advantage.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) retirement plan
• Company match
• Short-term disability coverage
• Paid time off
• Paid holidays
• Company-paid life insurance
• Supplemental insurance

Listed skills

• Time management · Preferred
• Collections · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Conflict Resolution · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Claims recovery
• Negotiation
• Insurance adjusting
• Collections
• Communication
• Microsoft Word
• Microsoft Outlook
• Microsoft Excel
• Data entry
• Construction industry knowledge
• Utility industry knowledge
• Claims management
• Conflict resolution
• Attention to detail
• Time management
• Outbound Calls
• Insurance Industry
• Time Off Management
• Claims Recovery
• Project Resources
• Business To Business
• Multilingualism
• Management
• Spanish Language
• National Electrical Safety Code
• Verbal Communication Skills
• Technical Acumen
• Detail Oriented

Job areas

• Finance & Accounting
• Construction
• Customer Service & Support
• Administrative
• Claims Specialist
• Claims Adjuster / Specialist (General)
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators

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