Operations Manager

Job Title: Operations Manager | Residential Property Management Location: 141 Bathurst Street, Toronto, ON Job Type: Full-time, onsite Reports To: General Manager of Operations About PMT: Property Management Toronto has been managing rental properties for over 15 years. Today we manage 1,500+ rental doors across the GTA and Southwestern Ontario with a flat-rate model and a 0.7% vacancy rate. We run on a modern stack: AI receptionists answer our phones, automated workflows handle intake and routine follow-up, and our team focuses on the work that actually needs a person. About the Role: Serving as the vital bridge between senior leadership and front-line employees, the Operations Manager leads our day-to-day residential property management operations and core human resources functions. You will directly lead a cross-functional team of approximately 10 team members while leveraging PMT's advanced automation systems. Because automation absorbs repetitive admin, this role focuses on high-impact operational leadership, team oversight, process optimization, and regulatory governance. You are responsible for translating high-level strategy into daily execution, ensuring strict adherence to residential property management standards, streamlining tech workflows, and keeping the digital record matched to reality on the ground. What You'll Own: Human Resources & Team Leadership Manage, coach, and support a cross-functional team of approximately 10 team members. Oversee full-cycle recruiting, candidate interviewing, onboarding, and employee relations. Handle scheduling, performance reviews, conflict resolution, and accurate, timely payroll processing. Operational Execution & Automation Direct daily property operations, response times, leasing workflows, and file audits. Work daily in software platforms like LeadSimple, Rentvine, JotForm, Slack, and Google Workspace. Utilize PMT's advanced automation systems to optimize service delivery, clear escalated exceptions, and help decide what processes to automate next. Regulatory Compliance & LTB Governance Maintain strict compliance with the Ontario Residential Tenancies Act (RTA) and Toronto municipal property standards. Oversee Landlord and Tenant Board (LTB) procedures, including legal notice delivery (N-forms, L-applications). Ensure internal SOP compliance across all property management and HR files. Vendor & Escalation Management Manage external contractors (HVAC, plumbing, cleaning, etc.) and ensure service contract fulfillment. Serve on the after-hours emergency management rotation to handle critical property escalations. Verify vendor service completion standards and hand accurate information to accounting. How Success Is Measured: Team & Automation Efficiency High team productivity, SLA achievement, and workflow automation efficiency HR & Onboarding Timely, accurate payroll administration and seamless candidate onboarding Regulatory & SOP Compliance Strong compliance scores across RTA regulations, LTB filings, HR, and SOP audits Retention & Engagement High tenant, client, and employee engagement and retention metrics Maintenance & Escalation Fast response and resolution efficiency for maintenance and after-hours emergency escalations What You'll Need: 3–5+ years of progressive experience in residential property management or real estate 2+ years of direct supervisory or team leadership experience Deep working knowledge of the Ontario RTA, LTB processes, and Toronto municipal property standards Tech-savvy and quick with software: comfortable working alongside AI tools, automated workflows, property management software (Rentvine, LeadSimple), JotForm, Slack, and Google Workspace Clear, professional communication with tenants, landlords, vendors, and internal teams In-office five days a week; this is a hands-on leadership role Compensation & Details Reports To: General Manager of Operations Compensation: Competitive salary based on experience Location: In-Office (200-141 Bathurst Street, Toronto)

The Operations Manager leads day-to-day residential property operations and core HR functions for a team of approximately 10 members. They are responsible for translating high-level strategy into execution while optimizing automation workflows and ensuring regulatory compliance.

Candidates need 3-5+ years of residential property management experience and at least 2 years of supervisory experience. Deep knowledge of the Ontario RTA, LTB processes, and proficiency with property management software and AI tools are required.

• Google WorkspacePreferred

Identified from the job description. Confirm important requirements above.

• Residential Property Management
• Team Leadership
• Human Resources
• Ontario RTA
• LTB Governance
• Process Optimization
• Vendor Management
• Payroll Processing
• Recruiting
• Automation Workflows
• Conflict Resolution
• Regulatory Compliance
• SOP Compliance
• LeadSimple
• Rentvine
• Google Workspace

• Management & Leadership
• Sales
• Human Resources
• Legal
• Administrative

Minimum experience

2+ years

Apply by

Sep 17, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available