Customer Success Manager

Job summary

Manage strategic client relationships throughout the customer lifecycle, supporting onboarding, product adoption, retention, and account growth. Configure and deliver tailored software solutions, relay customer feedback to Product teams, analyze account performance, and collaborate with Sales and Marketing on expansion initiatives.

Job details

Customer Success Manager Property Vista is transforming the property management industry through innovative SaaS solutions that empower companies to grow and add value to their assets. We are looking for a results-driven Customer Success Manager to act as a strategic partner for our clients, ensuring they realize maximum value from our platform while driving long-term retention and growth. Competitive compensation • Full-Time Salaried • Remote At Property Vista, we put the customer at the centre of everything we do. We are passionate about delivering results, taking action, and working as a team to achieve success. Our values drive our approach to customer success, ensuring that every client feels heard, supported, and empowered to grow their business with our solutions. Here’s what you need to know about this opportunity: Competitive base salary with performance-based bonuses Comprehensive benefits package Full-time, salaried position starting at $80,000-$90,000 Flexible and remote work environment Generous paid vacation time Employee stock options – our success is your success! Meaningful opportunities for learning and growth Start date: ASAP Relationship Management Serve as the primary strategic point of contact, building long-term relationships from onboarding throughout the client lifecycle. Identify at-risk clients and proactively resolve conflicts to ensure sustained success and satisfaction. Operational Excellence Lead the configuration and successful delivery of software solutions tailored to specific customer objectives. Act as the "Voice of the Customer," escalating bugs and feature requests to Product teams to drive continuous software enhancement. Promote deep product adoption by educating users on new features and service offerings. Strategic Growth & Analysis Analyze KPIs and growth trends to provide actionable recommendations for both the client and internal teams. Partner with Sales and Marketing to execute strategic campaigns that drive account expansion and optimize product usage. Clearly communicate the commercial impact of initiatives to internal and external stakeholders. And here’s what we need from the person who fills this role: How We Measure Your Success (The Scorecard): Net Revenue Retention (NRR): Driving account health and identifying expansion opportunities to exceed growth goals. Product Adoption Rate: Ensuring active engagement with core modules and successful rollout of new features. Customer Sentiment (NPS/CSAT): Maintaining high satisfaction levels and closing the loop on detractor feedback. Time-to-Value (TTV): Radical reduction in the time it takes for a new user to achieve their first measurable outcome after onboarding. We’re looking for someone who: Has 5+ years of experience in sales, account management, or project management Holds a Bachelor’s degree in business, marketing, communications, or a related field Is an excellent multitasker with a keen attention to detail Has a proven track record of delivering on quota and obtaining positive reviews Works effectively with cross-functional teams and leadership at all levels, both internally and externally Has excellent verbal, written, and presentation skills Possesses strong organizational and multi-tasking abilities Has a history of exceeding growth goals Is self-motivated, goal-oriented, and has a positive attitude Bonus points if you: Have experience in the PropTech or SaaS industry Have completed a reputable sales or account management training program Have experience working with CRM software and tracking key account metrics The successful candidate can look forward to: Working closely with a leadership team that values innovation and customer success Playing a key role in a rapidly growing SaaS company with a strong foothold in North America Gaining access to our network of top industry professionals A little bit about us: We provide modern SaaS Property Management Solutions that help Property Management Companies (PMCs) grow their business and add value to their assets. Our technology enables PMCs to manage their properties, improve operational efficiency, and increase productivity and revenue. From lead to lease, throughout tenancy, and all backend operations, Property Vista is transforming the property management industry. We are one of the fastest-growing SaaS companies in Canada & the US, leveraging new technology to drive digital transformation in the Property Management industry.

What you’ll do

Manage strategic client relationships throughout the customer lifecycle, supporting onboarding, product adoption, retention, and account growth. Configure and deliver tailored software solutions, relay customer feedback to Product teams, analyze account performance, and collaborate with Sales and Marketing on expansion initiatives.

Requirements

Requires 5 or more years of experience in sales, account management, or project management and a bachelor's degree in business, marketing, communications, or a related field. Candidates should have a record of meeting quotas and exceeding growth goals, strong communication and organizational skills, attention to detail, and the ability to work effectively with cross-functional teams.

Benefits

• Performance-Based Bonuses
• Comprehensive Benefits Package
• Flexible and Remote Work Environment
• Paid Vacation
• Employee Stock Options
• Learning and Growth Opportunities

Listed skills

• Organization · Preferred
• Account Management · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Relationship Management
• Account Management
• Customer Retention
• Customer Onboarding
• Product Adoption
• SaaS Configuration
• Customer Advocacy
• Cross-Functional Collaboration
• KPI Analysis
• Revenue Growth
• Account Expansion
• Conflict Resolution
• Presentation Skills
• Communication
• Organization
• CRM Software

Job areas

• Customer Service & Support
• Sales
• Management & Leadership
• Software
• Technology