Client Service Representative - Medical Administration

Job summary

Manage patient intake and electronic records, coordinate appointments and community services, process referrals and orders, and respond to patient inquiries and concerns. Handle office administration, billing and invoicing, accounts receivable, and inventory receiving and counts.

Job details

Client Service Representative (Medical Administration) Location: Western ProResp (London, Ontario) Full-time Permanent Role (37.5hrs/week: Monday - Friday 9:00am - 5:00pm) Salaried position: Starting around $24 - $26 / hour. We are recruiting to fill an existing vacancy for a Client Service Representative (CSR). CSRs at ProResp play an essential administrative role ensuring the success of community respiratory care. We are looking for an addition to our CSR team. You will interact directly with our patients as you coordinate and schedule our services in the community. The CSR’s are also responsible for office administration, billing, account reconciliation, and inventory management. ProResp is at the forefront of technology in the ongoing real-time management of patient files and referral processes utilizing both mobile and desktop CRM applications. We promote a safe, inclusive, socially responsible environment where you will work collaboratively as part of a diverse team passionate about helping people breathe. What We Offer: Full time, reliable employment with consistent office hours 3 weeks paid vacation to start Comprehensive benefits including health and dental, pension, EAP (Employee Assistance Program), health spending account and more Paid sick days and annual wellness/floater day Annual incentive payment pro-gram Company growth incentive program Providing a voice in employee surveys and open-door dialogue Annual performance and salary reviews Challenging careers that impact patient care and the opportunity to learn constantly A positive, ethical and socially inclusive work environment that is supportive of professional development Your Responsibilities: Intake of new patients and maintenance of electronic patient records Provide high quality customer service both in-person and on the phone in a fast-paced environment with multiple priorities and competing demands. First point of contact for service requests; liaise between patients and staff providing services in community: appointments and scheduling, products, and general information. Process referrals, orders, and triage priorities as appropriate Resolve customer concerns with empathy and compassion while adhering to established procedures. Process client purchases and complete necessary invoicing, control accounts receivable Maintain inventory of in-stock respiratory products and equipment, office supplies, perform daily receiving and participate in regular inventory counts Role Requirements: You must have 3+ years’ experience in a front-line administrative support role. Strong skills in general office procedures such as electronic and paper patient records/file management, accounts receivable, invoicing, and inventory management English communication skills, situational sensitivity with patients, families, and referral sources Demonstrated self-management and self-motivation skills, with the ability to work independently as well as part of a team Medical terminology experience/education is an asset. Education: High School required. Post-secondary education preferred. ProResp Inc. is an equal opportunity employer. We will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Should any applicant require accommodation or interview processes, please contact Human Resources at 519-686-2615. This is a current and available opportunity with a growing, highly reputable organization. To learn more about our company please visit our website at www.proresp.com.

What you’ll do

Manage patient intake and electronic records, coordinate appointments and community services, process referrals and orders, and respond to patient inquiries and concerns. Handle office administration, billing and invoicing, accounts receivable, and inventory receiving and counts.

Requirements

Requires at least three years of front-line administrative support experience and strong skills in office procedures, records management, accounts receivable, invoicing, and inventory management. High school education is required, post-secondary education is preferred, and medical terminology experience or education is an asset.

Benefits

• Paid Vacation
• Health And Dental Benefits
• Pension
• Employee Assistance Program
• Health Spending Account
• Paid Sick Days
• Annual Wellness Or Floater Day
• Annual Incentive Payment
• Company Growth Incentive Program
• Annual Performance And Salary Reviews
• Professional Development

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Administrative Support · Preferred
• Accounts receivable · Preferred
• Communication · Preferred
• Inventory management · Preferred
• scheduling · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Patient Intake
• Electronic Patient Records
• Scheduling
• Referral Processing
• Administrative Support
• Accounts Receivable
• Invoicing
• Account Reconciliation
• Inventory Management
• Medical Terminology
• Communication
• Problem Resolution
• Empathy
• Self-Management
• Teamwork
• Office Supply Management
• Workplace Inclusivity
• Office Administration
• Respiratory Care
• Control Account Management
• Employee Surveys
• Ethical Standards And Conduct
• Compassion
• Self-Motivation
• Billing
• Customer Relationship Management
• Management
• Employee Assistance Programs
• Electronic Medical Record
• English Language
• File Management
• Office Procedures
• Time Management
• Triage

Job areas

• Administrative
• Healthcare
• Customer Service & Support
• Finance & Accounting
• Logistics
• Administrative Service Representative
• Client Service Representative / Associate
• Inquiry Clerks
• Customer Service Representatives

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