Client Service Representative - Medical Administration

Job summary

The Client Service Representative manages patient intake, schedules services, and maintains electronic patient records. They also handle office administration, billing, account reconciliation, and inventory management for respiratory products.

Job details

Client Service Representative (Medical Administration) Location: Toronto ProResp (Sheppard/Weston) Full-time Permanent Role (37.5hrs/week: Monday - Friday 9:00am - 5:00pm) Salaried position: Starting around $24 - $26 / hour. We are recruiting to fill an existing vacancy for a Client Service Representative (CSR). CSRs at ProResp play an essential administrative role ensuring the success of community respiratory care. We are looking for an addition to our CSR team. You will interact directly with our patients as you coordinate and schedule our services in the community. The CSR’s are also responsible for office administration, billing, account reconciliation, and inventory management. ProResp is at the forefront of technology in the ongoing real-time management of patient files and referral processes utilizing both mobile and desktop CRM applications. We promote a safe, inclusive, socially responsible environment where you will work collaboratively as part of a diverse team passionate about helping people breathe. What We Offer: Full time, reliable employment with consistent office hours 3 weeks paid vacation to start Comprehensive benefits including health and dental, pension, EAP (Employee Assistance Program), health spending account and more Paid sick days and annual wellness/floater day Annual incentive payment pro-gram Company growth incentive program Providing a voice in employee surveys and open-door dialogue Annual performance and salary reviews Challenging careers that impact patient care and the opportunity to learn constantly A positive, ethical and socially inclusive work environment that is supportive of professional development Your Responsibilities: Intake of new patients and maintenance of electronic patient records Provide high quality customer service both in-person and on the phone in a fast-paced environment with multiple priorities and competing demands. First point of contact for service requests; liaise between patients and staff providing services in community: appointments and scheduling, products, and general information. Process referrals, orders, and triage priorities as appropriate Resolve customer concerns with empathy and compassion while adhering to established procedures. Process client purchases and complete necessary invoicing, control accounts receivable Maintain inventory of in-stock respiratory products and equipment, office supplies, perform daily receiving and participate in regular inventory counts Role Requirements: You must have 3+ years’ experience in a front-line administrative support role. Strong skills in general office procedures such as electronic and paper patient records/file management, accounts receivable, invoicing, and inventory management English communication skills, situational sensitivity with patients, families, and referral sources Demonstrated self-management and self-motivation skills, with the ability to work independently as well as part of a team Medical terminology experience/education is an asset. Education: High School required. Post-secondary education preferred. ProResp Inc. is an equal opportunity employer. We will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Should any applicant require accommodation or interview processes, please contact Human Resources at 519-686-2615. This is a current and available opportunity with a growing, highly reputable organization. To learn more about our company please visit our website at www.proresp.com.

What you’ll do

The Client Service Representative manages patient intake, schedules services, and maintains electronic patient records. They also handle office administration, billing, account reconciliation, and inventory management for respiratory products.

Requirements

Candidates must have at least 3 years of experience in a front-line administrative support role and strong office procedure skills. A high school diploma is required, while post-secondary education and medical terminology knowledge are preferred.

Benefits

• Health insurance • Dental insurance • Pension plan • Employee Assistance Program • Health spending account • Paid sick days • Annual wellness day • Paid vacation • Annual incentive program • Company growth incentive program

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Billing · Preferred
• Inventory management · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Customer service
• Patient records management
• Billing
• Account reconciliation
• Inventory management
• Scheduling
• Referral processing
• Triage
• Communication skills
• Data entry
• CRM applications
• Medical terminology
• Problem solving
• Self-management
• Office Supply Management
• Account Reconciliation
• Empathy
• Administrative Support
• Workplace Inclusivity
• Office Administration
• Respiratory Care
• Control Account Management
• Employee Surveys
• Ethical Standards And Conduct
• Compassion
• Self-Motivation
• Accounts Receivable
• Customer Relationship Management
• Management
• Customer Service
• Communication
• Employee Assistance Programs
• Electronic Medical Record
• English Language
• File Management
• Inventory Management
• Invoicing
• Medical Terminology
• Office Procedures
• Time Management

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Administrative Service Representative
• Client Service Representative / Associate
• Inquiry Clerks
• Customer Service Representatives