Records Completion Registration Clerk

Job summary

The clerk processes patient admissions, discharges, and transfers while maintaining accurate health records in electronic systems. They also provide reception support, handle patient inquiries, and ensure the confidentiality and completeness of medical documentation.

Job details

Salary The salary range for this position is CAD $28.74/Hr. - CAD $28.74/Hr. Job Accuracy Posting Flag The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A criminal record check may be required Summary Provides registration and health records support by processing patient admissions, discharges, and transfers; maintaining accurate patient information; completing, scanning, filing, and retrieving records; and supporting the release of patient information for continuity of care. Ensures records and registration processes are accurate, timely, and confidential while providing respectful service to patients, families, and staff. What You Bring Education Grade 12 and two years' recent, related experience or an equivalent combination of education, training and experience. Skills and Abilities Ability to keyboard at 40 w.p.m. Knowledge of medical terminology. Ability to communicate effectively both verbally and in writing. Ability to deal with others effectively. Physical ability to carry out the duties of the position. Ability to organize work. Ability to operate related equipment. What We Offer A competitive salary: The salary for this position is $28.74 per hour. Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth. Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents. Your Day to Day: Registers patients and processes pre-admissions, admissions, and discharges in electronic systems. Collects and verifies patient demographic, personal, and payment information. Processes registration forms, obtains signatures, and prepares patient identification bands. Verifies or assigns Personal Health Numbers (PHNs) and updates patient information. Processes payments, issues receipts, and handles patient valuables as required. Maintains accurate patient records through scanning, indexing, filing, merging, and data correction. Reviews records for completeness, tracks deficiencies, and follows up with physicians. Retrieves, tracks, and delivers patient records while maintaining confidentiality. Processes requests for patient information to support continuity of care. Provides reception and clerical support, including answering inquiries, booking appointments, ordering supplies, and supporting departmental operations. Who We Are: Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day. From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples. We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.

What you’ll do

The clerk processes patient admissions, discharges, and transfers while maintaining accurate health records in electronic systems. They also provide reception support, handle patient inquiries, and ensure the confidentiality and completeness of medical documentation.

Requirements

Candidates must have a Grade 12 education and at least two years of recent, related experience. Proficiency in medical terminology and the ability to keyboard at 40 w.p.m. are required.

Benefits

• Growth opportunities
• Professional development

Listed skills

• Customer service · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Keyboarding
• Medical terminology
• Communication
• Interpersonal skills
• Organization
• Data entry
• Record management
• Patient registration
• Clerical support
• Customer service
• Patient Preparation
• Issuing Receipts
• Compassion
• Research
• Teaching
• Reconciliation
• Medical Records
• Clerical Works
• Confidentiality
• Hospital Admissions
• Innovation
• Medical Terminology
• Operations
• Personal Health Records
• Social Justice
• Writing
• Registration
• Patient Discharges
• Filing
• Electronic Systems
• Customer Inquiries

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Records Clerk
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other

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