Referral Clerk, BC Cancer Victoria

Job summary

The Referral Clerk processes physician referrals, manages patient appointment scheduling, and maintains accurate clinical documentation within the computerized information system. They also coordinate patient pre-registration activities and communicate directly with patients to confirm appointments and gather necessary information.

Job details

Salary The salary range for this position is CAD $29.24/Hr. - CAD $29.24/Hr. Job Accuracy Posting Flag The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A criminal record check may be required Summary Within the context of a patient, client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, the person promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.Reporting to the Manager/Coordinator or designate, in accordance with established guidelines, the Referral Clerk receives, records and processes physician referral and re-referral requests, determines outpatient appointment priority, books related appointments and special procedures, requests, receives, records, stores and collates supporting patient documentation in addition to searching for and/or entering related data into the computerized information system. What You Bring Education: Grade 12 and two (2) years’ recent, related experience or an equivalent combination of education, training, and experience.Skills & Abilities: Ability to keyboard at 40 w.p.m. Knowledge of medical terminology. Ability to communicate effectively both verbally and in writing. Ability to deal with others effectively. Ability to organize work. Ability to operate related equipment. Physical ability to carry out the duties of the position. What We Offer A competitive salary: $29.24 CAD/Hr Growth opportunities:We welcome individuals at all stages of their career, offering opportunities for professional development and growth. Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents. Your Day to Day: Processes referrals and re-referrals received from physicians and hospital units by performing duties such as: Receiving/requesting referral information, patient demographics and other clinical data. Recording and/or entering a variety of information including consultation, dates, locations and types of examinations/procedures to complete patient schedules including name searches using the computerized information system to obtain information such as patient identification, agency identification, patient demographics and information on previous cancer sites. Creating new agency identification for the patient. Registering new patients according to agency standards for entering information. Electronically filing clinical documents in the electronic health record. Routing documents for physician review as required. Determines appointment priority by evaluating patient information such as patient history, test results and pertinent reports. Organizes and maintains a system for review of referrals by identifying concerns to physician/clinical staff as required and placing the referral in the designated area for review. Processes written or verbal instructions from triage physician, including activities such as initiating requisitions, requesting bookings such as diagnostic imaging, completing forms, and requesting additional documentation. Books new patient appointment by performing duties such as: Reviewing the triage record to obtain modality assignment of medical, radiation, surgical or gynecology consultation. Assigning the new patient appointment for the ambulatory care unit according to prioritization, pre-determined schedule or per triage instructions, referring queries regarding appointment as required. Reviewing suitability/availability and emergency bookings by communicating to the appropriate physicians. Performing data entry of new patient appointments. Carries out a variety of pre-registration duties prior to patient appointments such as printing out new patient lists, pulling referrals, and attaching pre-registration check sheets. Contacts patients to validate information on computerized information systems and to confirm appointments, location of the centre, parking, required material and relevant physician information. Reviews patient needs identified on referral or triage form prior to clinic appointment and refers to appropriate service or arranges accordingly, such as making arrangements for oxygen, stretchers, referrals to patient and family counseling and interpreter services. Meets with patient prior to new patient appointment to obtain information such as signatures on consent forms or out of country consent forms, as required. Contacts patients regarding late or missed new patient appointments. Maintains a variety of statistical information such as the number of new referrals, appointment dates, referral dates, registration numbers issued for review and analysis by the Manager/Coordinator. Who We Are: Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day. From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples. We acknowledge that Providence Health Care & the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.

What you’ll do

The Referral Clerk processes physician referrals, manages patient appointment scheduling, and maintains accurate clinical documentation within the computerized information system. They also coordinate patient pre-registration activities and communicate directly with patients to confirm appointments and gather necessary information.

Requirements

Candidates must have a Grade 12 education and at least two years of recent, related experience. Proficiency in medical terminology and the ability to keyboard at 40 w.p.m. are required.

Benefits

• Growth opportunities
• Inclusive culture

Listed skills

• Data entry · Preferred
• Communication · Preferred
• Organization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Medical terminology
• Keyboarding
• Data entry
• Patient scheduling
• Communication
• Organization
• Electronic health records
• Triage
• Clinical documentation
• Patient registration
• Data Recording
• Compassion
• Research
• Ambulatory Care
• Teaching
• Reconciliation
• Cancer
• Information Systems
• Data Entry
• Demography
• Electronic Medical Record
• Gynecology
• Innovation
• Medical Terminology
• Operations
• Patient Education And Counseling
• Social Justice
• Writing
• Registration
• Setting Appointments
• Filing
• Prioritization

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Referral Clerk
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other

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