Customer Care and Reservations Specialist

Job summary

The specialist will provide reservation and ticketing support for travel agencies and airline partners while maintaining eticket databases. They are also responsible for quoting fares, booking flights, and addressing customer inquiries regarding cargo and baggage.

Job details

At PAL Airlines we are dedicated to providing our customers with reliable on-time performance, memorable travel experiences, and outstanding customer service. If you enjoy working in a fast- paced environment, take pride and ownership in what you do and have exceptional customer service skills, then we want you on our customer service team! We are currently seeking a Full-Time Permanent Customer Care & Reservations Specialist to join our team in St. John's, NL. Job Duties: * Travel Agency Support. Assisting travel agencies with reservation and ticketing support * Eticket Database Maintenance * Daily maintenance of our eticket database 1. Processing open coupons 2. Processing exception etickets * Daily processing of the eticket ETL error queue * GDS reject Queue Maintenance * Daily on-time processing of the GDS reject queue * Tier 2 Ticketing Support * Assisting PAL Airline station CSR’s with reservation and ticketing support of GDS, Interline and Codeshare bookings * Assisting Other Airline Partner helpdesks with reservation and ticketing support of FIM/Interline/Codeshare Bookings * Reservations Agent duties as required * Quote fares and book flights for customers; * Provide customers with necessary information connected with flights; * Communicate with customers to determine individual needs; * Must make use of excellent communication and sales skills; * Respond to cargo inquires providing freight quotes, fares, reservations, revenue reporting, sales reporting, lost and damage bag reporting, and answering phones; * When necessary, identify and implement solutions to meet evolving industry and customer needs; * Other duties as assigned. Qualifications: * Completion of secondary schooling in a related field is required * 1+ years of customer service experience is required * 1+ years of technical support experience is preferred * Experience in Travel and Tourism is preferred What we offer: * Travel privileges with PAL and its network * Comprehensive health benefits including medical, dental, vision, and life insurance * Defined Contribution Pension Plan * Employee Stock Purchase Plan * Employee Tuition Assistance Program * Employee and Family Assistance Programs PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply. Only those candidates selected for an interview will be contacted. Thank you. #PALAirlines

What you’ll do

The specialist will provide reservation and ticketing support for travel agencies and airline partners while maintaining eticket databases. They are also responsible for quoting fares, booking flights, and addressing customer inquiries regarding cargo and baggage.

Requirements

Candidates must have completed secondary schooling and possess at least one year of customer service experience. Experience in travel and tourism or technical support is considered an asset.

Benefits

• Travel privileges
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Defined Contribution Pension Plan
• Employee Stock Purchase Plan
• Employee Tuition Assistance Program
• Employee and Family Assistance Programs

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Sales · Preferred
• Communication · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Ticketing support
• GDS
• Reservation management
• Database maintenance
• Sales
• Communication
• Problem solving
• Cargo inquiries
• Freight quoting
• Revenue reporting
• Technical support
• Freight Quotes
• Sales Reporting
• Workplace Inclusivity
• Data Maintenance
• Tourism
• Customer Service
• Extract Transform Load (ETL)
• On-Time Performance
• Reservations

Job areas

• Customer Service & Support
• Transportation
• Logistics
• Administrative
• Reservations Specialist
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

More jobs from PAL Technical Services