Member Service Representative

Job summary

The Member Service Representative acts as the primary point of contact for branch visitors, processing daily financial transactions such as deposits and withdrawals. They also assist members by explaining products and services to help them achieve their financial goals.

Job details

Member Service Representative Branch Location: Charlottetown, PE At Provincial Credit Union, we’re more than a financial institution - we’re a people-first, purpose-driven organization, proudly recognized as one of Canada’s Top 100 Employers for 2026. We’re on a mission to provide trusted financial advice, education, and planning that empowers Islanders to thrive. Looking for an opportunity to build a career in financial services? Join our Charlottetown branch as a Member Service Representative and gain valuable banking experience. This role is ideal for someone who enjoys helping people, thrives in a customer-focused environment, and wants to develop new skills in the financial industry. What You’ll Do: Be the first point of contact for members visiting the branch. Process deposits, withdrawals, bill payments, and other daily transactions. Help members understand products and services that can support their financial goals. Deliver a friendly, accurate, and efficient member experience. What You Have: Required Education and Experience High School Diploma Customer service experience is considered an asset; we welcome applicants from retail, hospitality, administrative, and other service-focused backgrounds. Skills and Abilities Experience and eagerness to provide superior customer service. Strong organizational skills and attention to detail with the ability to process information with high levels of accuracy. Professional manner and poise, and sensitivity in dealing with confidential information and materials. Excellent verbal and written communication skills. Intermediate proficiency required in Microsoft Suite and demonstrated ability to quickly adapt to new technologies. Why You’ll Love It Here: We believe our employees deserve the same outstanding care we give our members. That’s why we offer: A People-First Culture: Join a supportive team that values collaboration, positivity, and community impact. Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses. Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution. Work-Life Balance: Three weeks’ vacation to start, plus four personal days and two volunteer days each year. Career Growth: Tuition reimbursement, training opportunities, and career progression pathways. Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions. Salary Range: $45,870 - $50,967. Additional Information Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check). Closing Date: September 19th, 2026. Diversity & Inclusion At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.

What you’ll do

The Member Service Representative acts as the primary point of contact for branch visitors, processing daily financial transactions such as deposits and withdrawals. They also assist members by explaining products and services to help them achieve their financial goals.

Requirements

Candidates must possess a High School Diploma and demonstrate strong organizational and communication skills. Proficiency in Microsoft Suite and the ability to handle confidential information with accuracy are required.

Benefits

• Health coverage • Dental coverage • Sick time • Defined Contribution Pension Plan • Group Retirement Savings Plan • Vacation • Personal days • Volunteer days • Tuition reimbursement • Training opportunities • Fitness allowance • Clothing allowance • Reduced employee loan rates • Reduced mortgage rates • No service fees on banking transactions

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Financial services
• Transaction processing
• Organizational skills
• Attention to detail
• Communication skills
• Microsoft Suite
• Technology adaptation
• Confidentiality
• Problem solving
• Financial Advising
• Professionalism
• Organizational Skills
• Positivity
• Planning
• Banking
• Financial Institution
• Customer Service
• Communication
• Mortgage Loans
• Financial Services
• Loans
• Detail Oriented

Job areas

• Finance & Accounting
• Customer Service & Support
• Retail
• Administrative
• Member Service Representative
• Financial Services Representative
• Technical and Medical Sales Professionals (excluding ICT)
• Securities, Commodities, and Financial Services Sales Agents