Health Unit Clerk, Various Programs

Job summary

Coordinates patient appointments, diagnostic tests, and therapeutic services; processes clinician orders and requisitions using the electronic health record system. Performs reception and patient-flow duties, prepares and communicates instructions and documents, supports staff onboarding and student practicums, and follows safety procedures.

Job details

Job Summary In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Performs a variety of clerical duties related to the operation of the Program Area or Unit such as booking and coordinating appointments, diagnostic tests and procedures, processing clinician orders, preparing requisitions and reception/switchboard duties. Duties/Accountabilities Transcribes and processes clinician orders by completing and forwarding requisitions for tests or services, using the electronic health record system to schedule; tests or services with the appropriate departments/processes; return appointments, appointments of various types and related data into the electronic health record, and communicates various information according to procedure. Organizes diagnostic and therapeutic services for patients by co-ordinating numerous interrelated appointments. Prepares and communicates related instructions to patients in person, by telephone, by mail or virtual. Gathers patient information for medical appointments to assist in facilitating an efficient patient flow. Requests, receives and transports patient information to designated clinical area. Prepares documents for clinical team and patient. Performs a variety of receptionist duties such as greeting and registering patients and supporting way finding, answering the telephone/switchboard and responding in person by triage inquiries, relaying verbal and written messages. Participates in the onboarding and orientation of staff through methods such as demonstrating work procedures and answering related queries. Supports student clinical practicums as required Maintains a safe environment for patients, families and staff by adhering to safety policies and standards and emergency procedures. Participates as a collaborative member of the health care team. Performs other related duties as assigned. Qualifications Education, Training and Experience Grade 12, medical terminology and graduation from a recognized Nursing Unit Clerk Program plus one (1) year’s recent, related experience or an equivalent combination of education, training and experience. Skills And Abilities Ability to communicate effectively both verbally and in writing. Ability to deal with others effectively. Physical ability to carry out the duties of the position. Ability to keyboard 40 w.p.m. Ability to organize work. Ability to operate related equipment. Ability to utilize a variety of computer software applications.

What you’ll do

Coordinates patient appointments, diagnostic tests, and therapeutic services; processes clinician orders and requisitions using the electronic health record system. Performs reception and patient-flow duties, prepares and communicates instructions and documents, supports staff onboarding and student practicums, and follows safety procedures.

Requirements

Requires Grade 12, medical terminology, and graduation from a recognized Nursing Unit Clerk Program, plus one year of recent related experience or an equivalent combination of education, training, and experience. Candidates must communicate effectively, organize work, keyboard at 40 words per minute, operate related equipment and software, and have the physical ability to perform the role.

Listed skills

• written communication · Preferred
• interpersonal skills · Preferred
• Appointment Scheduling · Preferred
• Team Collaboration · Preferred
• safety procedures · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Verbal Communication
• Written Communication
• Interpersonal Skills
• Keyboarding
• Work Organization
• Equipment Operation
• Computer Software Applications
• Appointment Scheduling
• Electronic Health Record Systems
• Medical Terminology
• Patient Coordination
• Order Processing
• Reception Duties
• Patient Information Management
• Team Collaboration
• Safety Procedures

Job areas

• Healthcare
• Administrative
• Customer Service & Support

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